Basic Operation Guide 2014/02

Contacting HP support
HP customer support services
If you are having trouble with your switch, Hewlett-Packard offers support 24 hours a day, seven
days a week through the use of a number of automated electronic services. See the Customer
Support/Warranty booklet that came with your switch for information on how to use these services
to get technical support. HP provides up-to-date customer care, support, and warranty information
at
www.hp.com/networking/support.
Your HP authorized network reseller can also provide assistance, both with services that they offer
and with services offered by HP.
Subscription service
HP recommends that you register your product at the Subscriber's choice for business website:
http://www.hp.com/go/e-updates
After registering, you will receive email notifications of product enhancements, new driver versions,
firmware updates, and other product resources.
Before calling support
Before contacting HP, collect the following information:
Information locationInformation item
The front of the switch and on labels on the mini-GBICsProduct identification, including mini-GBICs
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
Switch console: show tech commandDetails about the switch—status including the software (OS)
version, a copy of the switch configuration, a copy of the
switch Event Log, and a copy of the switch status and
counters information
Your network recordsCopy of your network topology map, including network
addresses assigned to the relevant devices
Contacting HP support 155