HP Structured Records Management Solution Tutorial, August 2011

56 Appendix A: Troubleshooting
Design time issues
Design time issues
This section describes issues that might arise when you are designing an SRMS
cartridge.
Unable to convert cartridge to SRMS
Symptom When you select SRMS > Convert to SRMS Cartridge, you receive an error
similar to the following:
HP Structured Records Management Solution is not
configured. Please contact your HP Account Representative.
Cause You either do not have SRMS configured at all for this instance of HP Database
Archiving or SRMS is misconfigured.
Solution • If SRMS is not configured at all, contact HP to have HP Enterprise Services
configure it for you.
• If SRMS was already configured, ensure that
srmsLoader_config.xml
and
srmsTRIMAddIn.xml, which are located in
<install_dir>\obt\config, either:
— Point to a valid instance of HP TRIM that has the HP TRIM Enabler Pack
properly installed and configured. If this is the problem, you may be able
to modify the path and correct the problem yourself.
Or:
— Contain a set of valid configuration settings. If this is the problem, consult
your DBA or HP TRIM administrator.
Unable to classify cartridge
Symptom When you attempt to classify an SRMS cartridge, you receive an error similar to
the following:
Error: SRMS repository connection '<connection_name>' does
not exist!
Cause The problem could be either of the following:
• You do not have a connection to the HP TRIM repository defined in Designer.
• The connection to the HP TRIM repository does not have the correct name.
Solution Create a connection to the HP TRIM repository.
• Ensure that the connection to the HP TRIM repository has the correct name.
The connection name must match the value specified by
<connectionName> in the srmsLoader_config.xml, which resides in
the location where the HP TRIM Enabler Pack was installed and configured.
For example:
<dbarch>
<connectionName>trim_repos</connectionName>