HP Application Recovery Manager software A.06.10 Administrator's guide (March 2008)

4 Troubleshooting
Before you begin
This chapter lists general checks and verifications plus problems you may encounter
when using the EVA integration. For general Application Recovery Manager
troubleshooting information, see the HP Application Recovery Manager software
troubleshooting guide.
• Ensure that the latest official Application Recovery Manager patches are installed.
See the online Help index: “patches” on how to verify this.
• See the HP Application Recovery Manager software product announcements,
software notes, and references for general Application Recovery Manager and
integration-specific limitations, as well as recognized issues and workarounds.
• See http://www.hp.com/support/manuals for an up-to-date list of supported
versions, platforms, and other information.
Checks and verifications
• On the application and backup systems, examine system errors reported in:
Windows: AppRM_home\log\debug.log
HP-UX: /var/opt/omni/log/debug.log
Backup problems
Problem
SMI-S Agent fails to connect to the Cell Manager and retrieve configuration data
[Major]
Cannot connect to the Cell Server. (Insufficient permissions.
Access denied.)
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