Brocade Network Advisor SAN User Manual v11.1x (53-1002167-01, May 2011)

158 Brocade Network Advisor SAN User Manual

53-1002167-01

About call home

NOTE

Call Home is supported on Windows systems for all modem and E-mail call home centers and is

supported on Unix for the E-mail call home centers.

Call Home notification allows you to configure the Management application Server to automatically

send an e-mail or dial-in to a support center to report system problems on specified devices

(Fabric

OSand M-EOS switches, routers, and directors). If you are upgrading from a previous

release, all of your Call Home settings are preserved.

Call Home supports multiple call home centers which allows you to configure different devices to

contact different call home centers. When you make any call home configuration changes or a call

home event trigger occurs, the Management application generates an entry to the Master Log.

You can configure Call Home for the following call home centers:

• Brocade E-mail (Windows and Unix)

• Brocade International (Windows only)

• Brocade North America (Windows only)

• EMC (Windows only)

• HP LAN (Windows only)

• IBM (Windows only)

• IBM E-mail (Windows and Unix)

• Oracle E-mail (Windows and Unix)

When configuring modem and LAN Call Home centers, you must enter the customer contact

information in the device’s Element Manager. You may also need to configure the Management

application server IP address manually as a SNMP trap recipient for Fabric OSand Internetwork OS

devices.

Call Home allows you to automate tasks that occur when the call home event trigger is fired. When

a call home event trigger occurs, the Management application generates the following actions:

• Sends an e-mail to a specified recipient or dials-in to a support center.

• Triggers supportSave on the switch (if supportSave is enabled on the switch) prior to sending

an alert. The supportSave location is included in the alert.

NOTE

The HP LAN Call Home alert displays the directory separation characters with a double

backslash (\\) instead of a single backslash (\).