Brocade Network Advisor SAN User Manual v11.1x (53-1002167-01, May 2011)

Brocade Network Advisor SAN User Manual 911
53-1002167-01
Chapter
31
Technical Support
In this chapter
•Server and client support save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911
•Device technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 914
•Upload failure data capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 919
Server and client support save
You can use Technical Support to collect supportSave data for the Management server and clients.
Server Support save data includes:-
• Engineering logs
• Events
• Configuration files
• Operating system-specific information
• Environment information
• Vital CPU, memory, network resources
• Agent and driver logs
• Install logs
• Core files
Client Support save data includes:-
• Client Log Files
• Client data model log
Capturing Server and Client support save data
To capture both server and client support save files, complete the following steps.
1. Select Monitor > Technical Support > SupportSave.
The SupportSave dialog box displays.
2. Select the Server SupportSave check box to run supportsave on the server.
3. Enter a file name for the server support save file in the File Name field.
The default file name is DCM-SS-Time_Stamp.