Brocade Network Advisor SAN User Manual v11.1x (53-1002167-01, May 2011)

Brocade Network Advisor SAN User Manual 915
53-1002167-01
Device technical support
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11. Click OK on the confirmation message.
Technical supportSave dats for SAN devices is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the SAN device support save
files: Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected. Check the Master Log for status information.
Starting immediate technical support information collection
NOTE
The switch must be running Fabric OS 5.2.X or later to collect technical support data.
NOTE
The HBA must be a managed Brocade HBA.
NOTE
You must have the SupportSave privilege to perform this task.
To capture technical support and event information for specified devices, complete the following
steps.
1. Select Monitor > Technical Support > Product/Host SupportSave.
The Technical SupportSave dialog box displays.
2. Click the Generate Now tab, if necessary.
3. Click the SAN Products tab, if necessary, and complete the following steps.
a. Right-click in the Available SAN Products table and select Expand All.
b. Select the switches you want to collect data for in the Available SAN Products table and
click the right arrow to move them to the Selected Products and Hosts table.
4. IPClick the Hosts tab, if necessary, and complete the following steps.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the hosts you want to collect data for in the Available Hoststable and click the right
arrow to move them to the Selected Products and Hosts table.