Brocade Network Advisor SAN User Manual v11.1x (53-1002167-01, May 2011)

916 Brocade Network Advisor SAN User Manual
53-1002167-01
Device technical support
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5. Click OK on the Technical SupportSave dialog box.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected.
The Technical SupportSave Status dialog box displays with the following details.
Technical supportSave data for SAN devices is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the SAN device support save
files: Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Viewing the technical support repository
You can only view technical support save files that are captured in the default location. Table__
details the default locations for the technical support save files.
Field Description
Product Name The name of the product.
IP Address The product’s IP address.
Product Type The type of product.
Progress The status of the supportsave. On products running Fabric OS 7.0 or later, this field
shows the percentage complete and is updated every minute. For M-EOS,
Internetwork OS and Host products, as well as Fabric OS products running 6.4 or
earlier, this field cannot display the percentatge (only displays In Progress and
Completed).
Status The status of the support save, for example, Sucess or Failure.
TABLE 51 Technical support save defaults
Type Default locaiton Default naming convention
Client SupportSave Install_Home\support DCM-Client-SS-Time_Stamp
Server SupportSave Install_Home\Server_IP\support DCM-SS-Time_Stamp
Host (discovered
from the SAN tab)
Install_Home\data\ftproot\technicalsupport\ Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\
Switch_Type-Switch_IP_Address-
Switch_WWN
Host (discovered
from the IP tab)
Install_Home\data\ftproot\technicalsupport\i
pproducts
IPProd-DCB-Time_Stamp
IP Product Install_Home\data\ftproot\technicalsupport\i
pproducts
IPProd-Device_Display_Name-IP_Address
-Time_Stamp
SAN Product Install_Home\data\ftproot\technicalsupport\ Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\
Switch_Type-Switch_IP_Address-
Switch_WWN
Auto Trace Dump Install_Home\data\ftproot\technicalsupport\ Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\
Switch_Type-Switch_IP_Address-Switch_
WWN