Data Center Fabric Manager Enterprise User Manual v10.3.X (53-1001357-01, November 2009)

ManualsBrandsHP ManualsSoftwareHP B-series Data Center Fabric Manager Enterprise Software

101

102

103

104

105

106

107

108

109

110

DCFM Enterprise User Manual 75

53-1001357-01

Call Home

NOTE

Call Home is supported on Windows systems for all modem and E-mail call home centers and is

supported on Linux and Solaris for the E-mail call home centers.

Call Home notification allows you to configure the Management application Server to automatically

send an e-mail or dial-in to a support center to report system problems on specified devices

(switches, routers, and directors). If you are upgrading from a previous release, all of your Call

Home settings are preserved.

Call Home supports multiple call home centers which allows you to configure different devices to

contact different call home centers. When you make any call home configuration changes or a call

home event trigger occurs, the Management application generates an entry to the Master Log.

You can configure Call Home for the following call home centers:

• Brocade E-mail (Windows, Linux, and Solaris)

• Brocade International (Windows only)

• Brocade North America (Windows only)

• EMC (Windows only)

• EMC E-mail (Windows, Linux, and Solaris)

• HP LAN (Windows only)

• HP Modem (Windows only)

• IBM (Windows only)

• IBM E-mail (Windows, Linux, and Solaris)

• SUN E-mail (Windows, Linux, and Solaris)

When configuring modem and LAN Call Home centers, you must enter the customer contact

information in the device’s Element Manager. You may also need to configure the Management

application server IP address manually as a SNMP trap recipient for Fabric OS devices.

Call Home, using the Event Management feature, allows you to automate tasks that occur when the

call home event trigger is fired. When a call home event trigger occurs, the Management

application generates the following actions:

• Sends an e-mail to a specified recipient or dials-in to a support center.

• Triggers supportSave on the switch (if supportSave is enabled on the switch) prior to sending

an alert. The supportSave location is included in the alert.

NOTE

The HP LAN Call Home alert displays the directory separation characters with a double

backslash (\\) instead of a single backslash (\).

• Launches the specified application using a script.

NOTE

Launch scripts with a user interface are not supported.