Data Center Fabric Manager Enterprise User Manual v10.3.X (53-1001357-01, November 2009)

DCFM Enterprise User Manual 243

53-1001357-01

Device Technical Support

You can use Technical Support to collect supportSave data (such as, RASLOG, TRACE and so on)

and switch events from Fabric OS devices.

You can gather technical data for M-EOS devices using the device’s Element Manager.

To gather technical support information for the Management application server, refer to “Capturing

technical support information” on page 170.

Scheduling technical support information collection

NOTE

The switch must be running Fabric OS 5.2.X or later to collect technical support data.

NOTE

You must have the SupportSave privilege to perform this task.

To capture technical support and event information for specified devices, complete the following

steps.

1. Select Monitor > Technical Support > SupportSave.

The Technical SupportSave dialog box displays.

2. Click the Schedule tab.

3. Select the Enable scheduled Technical Support Data check box.

4. Select how often you want the scheduled collection to occur from the Frequency list.

5. Select the start date for the scheduled collection from the Start Date list.

This list is only available when you select Weekly or Monthly from the Frequency list.

6. Select the time you want the scheduled collection to begin from the Start Time Hour and

Minute lists.

7. Right-click in the Available Switches table and select Expand All.

8. Select the switches you want to collect data for in the Available Switches table and click the

right arrow to move them to the Selected Switches table.

9. Select how often you want to purge the support data from the Purge Support Data list

10. Click OK on the Technical SupportSave dialog box.

11. Click OK on the confirmation message.

Data collection may take 20-30 minutes for each selected switch. This estimate my increase

depending on the number of switches selected. Check the Master Log for status information.