Data Center Fabric Manager Enterprise User Manual v10.3.X (53-1001357-01, November 2009)

244 DCFM Enterprise User Manual

53-1001357-01

Starting immediate technical support information collection

NOTE

The switch must be running Fabric OS 5.2.X or later to collect technical support data.

NOTE

The HBA must be a managed Brocade HBA.

NOTE

You must have the SupportSave privilege to perform this task.

To capture technical support and event information for specified devices, complete the following

steps.

1. Select Monitor > Technical Support > SupportSave.

The Technical SupportSave dialog box displays.

2. Click the Generate Now tab, if necessary.

3. Click the Switches tab, if necessary, and complete the following steps.

a. Right-click in the Available Switches table and select Expand All.

b. Select the switches you want to collect data for in the Available Switches table and click

the right arrow to move them to the Selected Switches and Hosts table.

4. Click the Hosts tab, if necessary, and complete the following steps.

a. Right-click in the Available Hosts table and select Expand All.

b. Select the switches you want to collect data for in the Available Switches table and click

the right arrow to move them to the Selected Switches and Hosts table.

5. Click OK on the Technical SupportSave dialog box.

6. Click OK on the confirmation message.

Data collection may take 20-30 minutes for each selected switch. This estimate my increase

depending on the number of switches selected. Check the Master Log for status information.

Viewing technical support information

To view technical support information, complete the following steps.

1. Select Monitor > Technical Support > View Repository.

The Repository dialog box displays.

2. Choose from one of the following options:

• Select the Switches tab to view technical support information on switches.

• Select the Hosts tab to view technical support information on hosts.

3. Click View to view the repository in an Internet browser window.

The technical support information displays in an Internet browser window.