Data Center Fabric Manager Enterprise User Manual v10.3.X (53-1001357-01, November 2009)

DCFM Enterprise User Manual 607
53-1001357-01
Supportsave troubleshooting
19
Supportsave troubleshooting
The following section states a possible issue and the recommended solution for supportsave
errors.
Zoning troubleshooting
The following section states some possible issues and recommended solutions for zoning errors.
Problem Resolution
Cannot capture support save
information.
Capture support show by running the batch file from the
<Install_Home>/bin/supportshow.bat from Windows and UNIX systems.
1 Open <Install_Home>\bin\supportsave.bat.
2Edit file supportsave dbuser dbpasswd [tareget-dir]
[pause-option].
Problem Resolution
Cannot perform zoning on a new
switch.
You must use telnet (or the Product Type and Access tab in the Add
Properties dialog box) to change the default password on the new switch
before you can use the Management application to perform zoning.
When configuring a large zone
configuration a switch displays offline
during discovery.
If a large zone configuration is configured in a fabric, switches may
temporarily display as being offline during discovery.
Wait for the next discovery cycle and click the Refresh button on the
toolbar.
When activating a large zone
configuration on a two-switch fabric
on UNIX platforms, an error message
displays stating “Failed to perform the
requested zoning action: Failed to
zone due to exception.”
Although the error message states that the requested zoning action
failed, the zone configuration will be correctly activated. Wait for the next
zoning polling to occur.
This issue only occurs on UNIX systems.
Zoning activation message displays
for a long time, but zone configuration
is not activated.
Telnet zoning can take a long time. To improve speed, open the Discover
> Setup dialog box and add the IP address for the device to the Selected
Individual Addresses list.