Data Center Fabric Manager Professional User Manual v10.3.X (53-1001355-01, November 2009)

424 DCFM Professional User Manual
53-1001355-01
Fabric tracking troubleshooting
14
Fabric tracking troubleshooting
The following section states a possible issue and the recommended solution for fabric tracking
errors.
Professional edition login troubleshooting
The following section states a possible issue and the recommended solution for Professional
edition login errors.
Supportsave troubleshooting
The following section states a possible issue and the recommended solution for supportsave
errors.
TABLE 42 Fabric tracking issues
Problem Resolution
If a switch is replaced by another
switch having the same IP address
but a different node WWN while fabric
tracking is on, the Management
application does not update the
Product List, Connectivity Map or
switch properties with the new node
WWN.
Choose from one of the following options:
• Turn fabric tracking off while the switch is replaced. This causes the
old switch to be removed and the new switch added.
• After the switch is replaced, remove and re-add the fabric in the
Discover Setup dialog box.
TABLE 43 Professional edition login issues
Problem Resolution
Login Failed. Only one client allowed.
One client session is active or has not
yet timed out.
If you closed the client using Windows Task Manager (End Task or
Process) or using Linux or Solaris process ID (kill command), successful
relaunch of the application may take up to 2 minutes.
TABLE 44 Supportsave issues
Problem Resolution
Cannot capture support save
information.
Capture support show by running the batch file from the
<Install_Home>/bin/supportshow.bat from Windows and UNIX systems.
1 Open <Install_Home>\bin\supportsave.bat.
2Edit file supportsave dbuser dbpasswd [tareget-dir]
[pause-option].