HP BladeSystem c7000 Carrier-Grade Enclosure Maintenance and Service Guide

Installing HP Insight Remote Support Software
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable improved delivery of your HP Warranty, HP
Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
Related information
The following documents provide related information:
• HP BladeSystem c7000 Enclosure Setup and Installation Guide
• HP BladeSystem c7000 Enclosure Maintenance and Service Guide
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
Typographic conventions
This document uses the following typographical conventions:
A command name or qualified command phrase.Command
Text displayed by the computer.Computer output
A key sequence. A sequence such as Ctrl-X indicates that you must hold down the key labeled
Ctrl while you press another key or mouse button.
Ctrl-X
The name of a keyboard key. Return and Enter both refer to the same key.Key
Commands and other text that you type.User input
The name of a placeholder in a command, function, or other syntax display that you replace
with an actual value.
Variable
WARNING! A warning calls attention to important information that if not understood or followed
will result in personal injury or nonrecoverable system issues.
CAUTION: A caution calls attention to important information that if not understood or followed
will result in data loss, data corruption, or damage to hardware or software.
IMPORTANT: This alert provides essential information to explain a concept or to complete a task
28 Support and other resources