hp color LaserJet 1500 series use
HP color LaserJet 1500 series printer User guide
Copyright and License Trademark Credits ©Copyright Hewlett-Packard Company 2003 Energy Star® and the Energy Star logo are U.S. registered marks of the United States Environmental Protection Agency. All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation without prior written permission is prohibited.
HP Customer Care Telephone support HP provides free telephone support during the warranty period. When you call, you will be connected to a responsive team waiting to help you. For the telephone number for your country/region, see the flyer that shipped in the box with the product. Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem. You can also find support on the Internet at http://www.hp.com/support/callcenters.
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Contents HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 Printer basics Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Problem solving and maintenance Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resolving control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Printer basics Introduction This section provides information about the following topics: ENWW ● “Printer configurations” on page 8 ● “Printer features” on page 9 ● “Printer parts” on page 10 ● “Software and supported operating systems” on page 14 ● “Software for Windows” on page 15 ● “Software for Macintosh” on page 16 ● “Software tips” on page 17 ● “Uninstalling the printing software” on page 18 ● “Accessories and ordering information” on page 19 Chapter 1 Printer basics 7
Printer configurations Thank you for purchasing the HP color LaserJet 1500 series printer. This printer is available in the configurations described below. HP color LaserJet 1500L The HP color LaserJet 1500L printer is a four-color laser printer that prints at 16 pages per minute (ppm) in black and white, and 4 ppm in color. ● Trays. The printer comes with a multipurpose tray (tray 1) that holds up to 125 sheets of various print media or 10 envelopes.
Printer features Color printing ● Capable of laser printing in full color using the four process colors: cyan, magenta, yellow, and black. Fast print speed ● Prints letter-size paper at 16 ppm for black or 4 ppm for color. Excellent print quality ● True 600 by 600 dots per inch (dpi) text and graphics. ImageREt 2400 provides 2400 dpi color laser-class quality through a multilevel printing process. Adjustable settings to optimize print quality.
Printer parts Before using the printer, familiarize yourself with the parts of the printer.
Interface port All 1500 series printers have a USB port. An optional external HP Jetdirect print server is also available. To order, see “Accessories and ordering information” on page 19 or contact your local HP dealer.
Control panel features The printer contains the following lights and buttons on its control panel: Black print-cartridge light Yellow print-cartridge light ROTATE CAROUSEL button Supplies Status lights and buttons Cyan print-cartridge light Magenta print-cartridge light Imaging-drum light Attention light (amber) Ready light (green) Go light and GO button (both green) Printer Status lights and buttons CANCEL JOB button The lights and buttons are arranged into two main groups: Supplies Status (top) an
Understanding Printer Status The printer has two buttons and three lights to indicate and control the printer status. To interpret and troubleshoot control panel light messages, see “Resolving control panel messages” on page 63. Cancel Job button CAUTION ● When the Ready light is blinking, pressing (CANCEL JOB) cancels the current job. ● When the printer is not experiencing an error, pressing (GO) and (CANCEL JOB) simultaneously prints a Configuration page and a Supplies Status page.
Software and supported operating systems For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software provided. Not all software is available in all languages. See the getting started guide for installation instructions, and see the Readme for the latest software information. The most recent drivers, additional drivers, and other software are available from the Internet and other sources.
Software for Windows When you install the software for Windows, you can directly connect the printer to a computer using a USB cable or you can connect the printer to the network using an optional external HP Jetdirect print server. Different software is available depending on the type of installation you chose. See the getting started guide for installation instructions, and see the Readme for latest software information.
Software for Macintosh The printer includes the following software for Macintosh computers. Mac OS 9.x and Mac OS X classic An installation program for the printer driver is provided on the HP color LaserJet 1500 CD-ROM. Mac OS X (PDEs) PDEs are code plug-ins that provide access to printer features, such as number of copies, duplexing, and quality settings. An installation program for the printer driver and PDEs is provided on the HP color LaserJet 1500 CD-ROM.
Software tips How do I gain access to printer features? Printer features are available in the printer driver. Some features such as custom paper sizes and page orientation might also be available in the program you are using to create a file. Change settings in the program, if possible, because changes made in the program override changes made in the printer driver. Gain access to advanced printer features from the printer driver (or the Print dialog box for Macintosh).
Uninstalling the printing software Uninstall software using the directions below for your operating system. Uninstalling software for Windows The printer comes with an uninstall utility that you can use to select and remove any or all of the Windows HP printing system components from your computer. Note To uninstall the software from Windows 2000 or XP, you must log on with administrator privileges. 1 Close all open programs. For Windows 98 and Me: a Press CTRL+ALT+DELETE.
Accessories and ordering information The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. For the most current ordering information, visit http://www.hp.com, click Products & Services, click Options, Supplies, and Accessories, and then click Printing and Digital Imaging.
Option Description or use Part number HP LaserJet Printer Family Print Media Guide A guide to using paper and other print media with HP LaserJet printers. 5963-7863 HP color LaserJet 1500 series printer user guide A printed copy of this user guide.
2 Printing tasks Introduction This section provides information about common printing tasks.
Choosing paper and other print media The printer models come with input trays as specified below. ● The 1500L comes with one input tray (tray 1). You can add one optional tray 2 (250-sheets). ● The 1500 model comes with two input trays (tray 1 and tray 2) standard. Because tray 2 is not included for both models, it will be referred to as optional tray 2 in this documentation. By default, the printer draws first from tray 1. If tray 1 is empty, the printer draws from optional tray 2.
Supported print media for tray 1 Tray 1 holds up to 125 sheets of paper or up to 10 envelopes. See “Loading tray 1” on page 25. Supported sizes Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 inches) to a legal-size sheet of 216 by 356 mm (8.5 by 14 inches). See “Tray specifications” on page 111 for specific dimensions. Supported types Tray 1 supports these types of print media. ● Various types and weights of paper, including weights ranging from 60 to 177 g/m2 (16 to 47 lb). ● Envelopes.
Purchasing paper and other print media You can print on a variety of print media, such as heavy or light paper, envelopes, labels, and custom-sized print media from tray 1. You can print on standard-weight paper from any tray. You can also print to paper that has up to 100 percent recycled fiber content. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.
Loading trays Load special print media, such as envelopes, labels, and grayscale transparencies, in tray 1 only. Load only paper in optional tray 2. 1 Loading tray 1 Tray 1 (the multipurpose tray) holds up to 125 sheets of paper or other print media, or up to 10 envelopes. For information about loading special print media such as labels and grayscale transparencies, see “Printing on special print media” on page 36.
1 Loading optional tray 2 Optional tray 2 supports standard-size paper only. Paper includes average-weight letterhead and prepunched paper. For additional information about letterhead and prepunched paper, see “Printing on letterhead or preprinted forms” on page 40. 2 CAUTION Print special print media such as labels and grayscale transparencies from tray 1 only. Printing special print media from optional tray 2 can cause jams.
Printing a job This section provides basic printing instructions. When making changes to printing settings, there is a hierarchy to how changes are prioritized. (Note that the names of commands and dialog boxes might vary depending on your program.) ● “Page Setup” dialog box. This dialog box opens when you click Page Setup or a similar command on the File menu. This dialog box is part of the program in which you are working. Settings changed here override settings changed anywhere else.
To print from Windows 1 Make sure paper is loaded in the printer. 2 On the File menu, click Page Setup or a similar command. Ensure that the settings are correct for this document. 3 From the File menu, click Print, Print Setup, or a similar command. The Print dialog box opens. 4 Select this printer and change any settings that you need. Do not change any settings, such as page size or orientation, that you set in the Page Setup dialog box.
To print from Macintosh 1 Make sure paper is loaded in the printer. 2 On the File menu, click Page Setup. 3 Make sure that this printer is selected in the Format for pop-up menu. 4 Select the size of paper onto which you are printing. 5 Select the Orientation and Scale, if necessary, and click OK. 6 On the File menu, click Print. 7 Select the Source (tray) from which you want to print or select the Type of media onto which you want to print in one of these ways.
Gaining access to printer driver settings This section lists the common printing features that are controlled through the printer driver. (The printer driver is the software component you use to send print jobs to the printer.) You can change settings temporarily for the print jobs that you print while the program is still open. You can also make permanent changes to the default settings that will be in effect now and in the future.
Features in the printer driver Some printer drivers and some operating systems do not support all printer features.
Setting a custom paper size Use the Custom Paper feature to set up the printer to print to sizes other than standard ones. Note ● Windows: Try to set this setting from one of these locations, in this order: the Page Setup dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver. ● Mac OS: Gain access to Custom Paper features from the Page Setup dialog box. From the Page Attributes pop-up menu, select Custom Page Size.
Printing multiple pages on one sheet of paper (N-up printing) N-up printing is the ability to print multiple pages on one sheet of paper. The pages will appear decreased in size. You can specify up to sixteen pages per sheet, and they will be arranged on the sheet as shown below if you use the default arrangement. You can also choose whether a border appears around each page or not. ● Windows: Gain access to Pages per Sheet on the Finishing tab in the printer driver.
Printing on different paper for the first page Printing on different paper for the first page is useful if you are printing a letter for example that uses letterhead on the first page and plain sheets for the subsequent pages. The size for all pages of the print job must be the same in the printer driver. ● Windows: Try to set this setting from one of these locations, in this order: the Page Setup dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver.
Choosing an output location The printer comes with the top output bin and a rear output door for printing to a straight-through paper path. Print jobs emerge from the top output bin when the rear output door is closed. Print jobs emerge from the back of the printer when the rear output door is open. ● Use the top output bin when printing most jobs, including jobs on average-weight paper and letterhead, as well as grayscale transparencies. The top output bin can hold up to 125 sheets.
Printing on special print media Printing speeds might be automatically reduced when printing on any special-sized print media. 1 Printing on envelopes Load envelopes into tray 1 only. 2 ● The weight of the envelope paper should not exceed 105 g/m2 (24 lb). ● Make sure envelopes are undamaged and are not stuck together. ● Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials.
Printing on labels Follow the guidelines here for using labels. See “Print media specifications” on page 109 for more details. CAUTION ENWW To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious jams, always use tray 1 to print labels and always use the straight-through paper path. Never print on the same sheet of labels more than once or print on a partial sheet of labels.
Printing on grayscale transparencies The printer supports printing in grayscale on grayscale or color transparencies. (Grayscale transparencies are usually less expensive.) See “Grayscale transparencies” on page 118 for more details. CAUTION 38 Printing tasks To avoid damaging the printer, use only transparencies recommended for laser printers. To prevent serious jams, always use tray 1 to print grayscale transparencies. ● Load grayscale transparencies into tray 1 only.
Printing on custom-sized print media or cardstock Postcards, 3-by-5-inch (index) cards, and other custom-sized print media can be printed from tray 1. The minimum size is 76 by 127 mm (3 by 5 inches) and the maximum size is 216 by 356 mm (8.5 by 14 inches). ENWW ● Always insert the short edge first into tray 1. To print in landscape mode, make this selection through your program. Inserting paper long edge first might cause a paper jam. ● In your program, set margins at least 6.4 mm (.
Printing on letterhead or preprinted forms This section shows how to orient letterhead or preprinted forms when you are printing only on one side. For duplex (two-sided printing) orientation, see “Printing on both sides (duplexing manually)” on page 41. ● Orient paper as shown below. Orientation of letterhead in tray 1: side to be printed up, top edge in first. Orientation of letterhead in tray 2: side to be printed down, top edge toward the front of the tray.
Printing on both sides (duplexing manually) To print on both sides of the paper, you will have to go to the printer and reinsert the paper manually after the first side has printed. CAUTION Do not print on both sides of labels or transparencies. Damage to the printer and jams might result. To duplex manually (Windows only) 1 Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of these ways.
Canceling a print job A print job can be stopped from a program, from a print queue, or from the button on the printer. (CANCEL JOB) ● If the printer has not started printing, first try to cancel the job within the program that sent the print job. ● If the print job is waiting in a print queue or print spooler such as the Printers group in Windows or Print Monitor or Print Center Queue (Mac OS), try to delete the job from there next.
Using color This printer offers great color as soon as you set it up. It provides a combination of automatic color features for ease of use, as well as manual settings for more precise color adjustments. The printer provides carefully designed and tested color tables to provide smooth, accurate color rendition of all printable colors.
Managing color options By default, the Color setting is set to Automatic, which is normally the best setting. However, if you have special color needs, you can change color settings. You can also set color documents to print in grayscale (black and white). ● Windows: These settings appear on the Color tab in the printer driver. Manual options (Windows) Manual options (Macintosh) Print in Grayscale Selecting the Print in Grayscale option from your printer driver prints your document in grayscale.
Manual options (Windows) If you select Manual, you can individually adjust the Halftoning and Neutral Grays options for each of the major elements: text, graphics, and photographs. Edge Control and RGB Color are global settings. Halftone options Halftone options affect the resolution and clarity of your color output. You can independently adjust halftone settings for text, graphics, and photos. The two halftone options are Smooth and Detail.
Manual options (Macintosh) If you select Manual, you can individually adjust the Halftoning, Neutral Grays, Edge Control, and RGB Color options as global settings. Halftone options Halftone options affect the resolution and clarity of your color output. You can independently adjust halftone settings for text, graphics, and photos. The two halftone options are Smooth and Detail. If your program converts text and graphics to raster, the Photographic settings will also control text and graphics.
Matching colors The process of matching printer output color to your monitor is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your screen.
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3 Managing the printer Introduction This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer.
Special pages Special pages reside within the memory of the printer. These pages help you to diagnose and solve problems with the printer. Note If the printer language was not correctly set during installation, you can set the language manually so that the pages print in one of the supported languages. Demo page To print the Demo page, press (GO) when the printer is Ready (Ready light on) and not printing. You can also view this page from the HP color LaserJet 1500 toolbox.
Supplies Status page The Supplies Status page lists the remaining life of HP print cartridges and HP imaging drums. It also lists the estimated pages remaining, number of pages printed, and other supplies information. You can print a Supplies Status page from the printer or from the HP color LaserJet 1500 toolbox. To print from the printer, press (GO) and (CANCEL JOB) simultaneously. (The Configuration page also prints.) 1 4 2 5 3 ENWW 1 Ordering Information.
Usage page The usage page indicates the page count for each page size that has been printed, the total page count, and the amount of toner used on a page. You can print a Usage page from the HP color LaserJet 1500 toolbox. 1 2 3 1 Printer Information. This section contains basic information about the printer, such as the product name and the printer name. 2 Usage totals. This area contains a page count for each page size the printer uses, and a total page count. 3 Toner coverage.
HP color LaserJet 1500 toolbox The HP color LaserJet 1500 toolbox is only supported for Windows 98 and later. You must have performed a complete software installation to use the HP color LaserJet 1500 toolbox. You can view the HP color LaserJet 1500 toolbox when the printer is directly connected to your computer or connected to the network.
Settings tab This tab allows you to configure the printer from your computer. The Settings tab can be password protected. If this printer is networked, always consult with the printer administrator before changing settings on this tab. The Settings tab contains the following pages. ● Configure Device. Configure all printer settings from this page. This page contains the traditional menus found on printers using a control panel display.
Troubleshooting tab This section of the navigation bar contains links to the information pages of the printer. From this section, you can view the following pages: ● Control Panel Help. Allows you to view animations of control panel light messages, identify what the light pattern means, and view information for resolving the message. ● Cleaning Page. You can clean the print path using this tool. See “Managing supplies” on page 90 for instructions. ● Diagnostic Tools.
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4 Problem solving and maintenance Introduction This troubleshooting information is organized to help you resolve printing problems. Choose the general type of problem from the following list. ● There is a jam in the printer. See “Clearing jams” on page 58. ● Printer lights, other than the Ready light, are on or blinking. See “Resolving control panel messages” on page 63. ● The document printed, but the print quality was not what was expected. See “Solving printquality problems” on page 71.
Clearing jams Occasionally, paper or other print media can become jammed during a print job. Some causes include: ● Input trays are loaded improperly or overfilled. ● Tray 2 is removed during a print job. ● The top cover is opened during a print job. ● Too many sheets accumulated in an output area or blocked an output area. ● Paper being used does not meet HP specifications. See “Print media specifications” on page 109. ● The environment in which the paper was stored is too humid or too dry.
1 To clear jams from inside the printer CAUTION Jams in this area might result in loose toner on the page. If you get toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.) 2 1 Open the top cover. 2 Remove the imaging drum by pushing it away from you and lifting it out of the printer. You cannot reach jams by removing the print cartridges.
1 To clear jams from input areas 1 Open tray 2 to expose the jam. 2 Complete one of these steps: 2 3 ● If the jam has already partially entered the printer, see “To clear jams from inside the printer” on page 59. ● If the jam is only in the input tray, remove the jam by pulling it out by the visible edge. Realign all of the paper in the tray and go to step 4.
1 To clear jams from output areas CAUTION Jams in these areas might result in loose toner on the page. If you get toner on your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.) 1 2 Complete one of these steps: ● If the paper is not almost completely visible from the top output bin, go to step 2. ● If the paper is almost completely visible, pull it carefully out of the printer and go to the last step. 2 Open the rear output door.
6 6 Grasp the fuser handles and pull to remove the fuser from the printer. WARNING! The parts on the internal surface of the fuser are very hot. To avoid burning yourself, do not touch those parts. 7 Using both hands, slowly and steadily remove any paper from inside the printer. Then, carefully reinsert the fuser and secure the locks. 8 Reconnect the power cable and turn on the printer. 9 Open the top cover, close it again, and then press (GO) if the Go light is flashing.
Resolving control panel messages Printer status is indicated by light patterns on the control panel.
Supplies Status lights This section describes the meaning of the patterns for the lights in the Supplies Status area. Information about supplies also appears in the HP color LaserJet 1500 toolbox. (For more information, see “Managing the printer” on page 49.) To order new supplies, see “Accessories and ordering information” on page 19. Light pattern Recommended action Black print cartridge low The black print-cartridge light is on.
Light pattern Recommended action Black print cartridge is empty or missing The black print-cartridge light is blinking. The printer stops printing. The print cartridge is empty or missing, or the printer cannot detect the print cartridge correctly. You must replace the print cartridge before the printer can continue printing. Reinsert or replace the print cartridge. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off and then back on again.
Light pattern Recommended action Black print cartridge is a non-HP print cartridge CAUTION: If you continue printing once this print cartridge is empty, damage to the printer can occur. See “Hewlett-Packard limited warranty statement” on page 94. The black print-cartridge light is blinking and the Attention light is on. The printer stops printing. If you still want to use this non-HP print cartridge, press (CANCEL JOB) to continue printing.
Printer Status lights The following section describes the meaning of the light patterns in the Printer Status area. Light pattern Error and recommended action All control panel lights Startup All control panel lights cycle one after another. Pressing buttons has no effect until the printer is in the Ready state. Ready The Ready (green) light is on and the printer is ready to print. No action is needed. Pressing (GO) (GO) and (CANCEL JOB) simultaneously prints a Configuration prints a Demo page.
Light pattern Error and recommended action Attention with Ability to Continue The Attention light is blinking and the Go light is on. The printer stops printing. The message appears in these situations: ● ● ● ● ● Manual feed with pause. Someone sent a manual feed job and the printer is waiting for the special paper. Load paper into tray 1, and if the printer does not begin printing once the pages are reloaded, press (GO). Or, just press (GO) to try to print from another tray.
Secondary light patterns for Printer Status lights This section describes the secondary light patterns that you can display when you experience an Attention with Ability to Continue state. This error has its own set of secondary light patterns, so a section is included here for it. Secondary light patterns provide more information about the more specific type of error that occurred. To understand the secondary light pattern, press and hold (GO) and (CANCEL JOB) simultaneously.
General Continuable error The Attention light, Ready light, and Go light are blinking. ● ● Press (GO) to try to continue printing. If the error persists, contact HP Customer Care. See “HP Customer Care” on page 3, or see the flyer that came in the printer box for contact information. 68.x Permanent Storage error The Attention light is blinking. The nonvolatile memory (NVRAM) is temporarily full. (GO) to clear the message. Check the printer settings to ensure they are correct.
Solving print-quality problems If your document is printing but the quality is not what you expected, start by using the printquality checklist Print-quality checklist General print-quality problems can be solved by following the checklist below. 1 Check the printer driver to make sure you are using the best available print-quality option, or return to the default settings. 2 Check that the paper or print media you are using meets specifications. See “Print media specifications” on page 109.
Solving issues with all printed documents The examples below depict letter-size paper that has passed through the printer short-edge first. These examples illustrate problems that would affect all pages you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples.
Light print or fade A vertical streak or an incorrect or faded color area appears on the page. ● The paper might not meet HP’s paper specifications (for example, the paper is too moist or too rough). See “Print media specifications” on page 109. ● One or more print cartridges are low. If you are using non-HP print cartridges, no messages appear on the printer control panel or in the HP color LaserJet 1500 toolbox. ● The imaging drum might be low or empty.
Gray background The amount of background toner shading becomes unacceptable. ● Perform a calibration. See “Calibrating the printer” on page 89. ● Use a different paper with a lighter basis weight. See “Print media specifications” on page 109. ● Check the printer environment. Very dry (low humidity) conditions can increase the amount of background shading. ● One or more print cartridges are low.
Repetitive defects on the back Marks repeatedly appear on the unprinted side of the page at even intervals. ● Internal parts might have toner on them. The problem will likely correct itself after a few more pages. ● Clean the printer. See “Cleaning the printer” on page 88. ● The fuser might be damaged. Contact HP Customer Care. See “HP Customer Care” on page 3 or the support flyer that came in the printer box. ● If the problem is not resolved, see “If the problem is not resolved” on page 77.
Page skew ● Make sure the paper or other print media is loaded correctly and that the guides are not too tight or too loose against the stack. See “Loading trays” on page 25. ● Check the paper type and quality. Use a different paper, such as high-quality paper intended for laser printers. See “Print media specifications” on page 109. ● If the problem is not resolved, see “If the problem is not resolved” on page 77. Wrinkles or creases ● Make sure that paper is loaded properly.
If the problem is not resolved If the problem is not resolved, try these steps: 1 Perform a cleaning and calibration. See “Cleaning the printer” on page 88. 2 Print the Configuration page and Supplies Status page again. • If the pages print correctly, then the problem is with the program, computer, or printer driver. Go to the next step. • If the pages do not print correctly, then the problem is with the printer itself. The problem might be the fuser. Contact HP Customer Care.
Solving issues with color documents This section describes issues that can occur when you print in color. Whenever you are experiencing color-related issues, calibrate the printer before trying any other steps. See “Calibrating the printer” on page 89. Only black prints Missing or incorrect color Color prints inconsistently Colors do not match Color pages have inconsistent finish Only black prints Only black is printing when the document should be printing in color.
Missing or incorrect color ● You have changed the color settings manually. Return the color setting to Automatic. See “Changing color settings” on page 32. ● Your print media does not meet the specifications for this printer. Use a different paper, such as a high-quality paper intended for laser printers. See “Print media specifications” on page 109. ● You are operating the printer in excessively humid conditions. Verify that the printer environment is within humidity specifications.
Resolving problems that generated messages This section helps resolve problems that generated messages on the computer. Messages for Windows only This section lists some common errors that only provide a simple message but no information for resolving the error. Errors that you see in Printer Status and Alerts in the HP color LaserJet 1500 toolbox provide their own instructions for resolving the error.
Resolving problems that did not generate messages Begin by using the troubleshooting checklist. Troubleshooting checklist If the printer is not responding properly, complete the steps in the following checklist, in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the rest of the steps on the checklist. 1 Make sure the printer Ready light is on.
8 Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a Try printing the job from another computer that has the printer software installed. b If you connected the printer to the network, connect the printer directly to a computer with a USB cable.
Solving general printing problems In addition to the problems listed in this section, see “Solving common Macintosh problems” on page 86 if you are using a Macintosh computer. Symptom Possible Cause The print job is extremely The job might be very complex, if it slow. contains graphics, for example. Solution ● ● Wait for the job to print. Reduce the complexity of the page or try adjusting the print quality settings. If this problem occurs frequently, add memory to the printer.
Symptom Possible Cause Printer does not pull paper from tray 2. The rear paper length guide (tray 2) is To set the rear guides properly, see “Loading optional tray 2” set incorrectly. on page 26. The printer does not respond when the Print command is selected in the software. Solution The tray is not recognized in the printer software. Set the printer software to recognize the tray. If the printer does not pull paper from either tray, the problem might be the paper.
Symptom Possible Cause Pages print, but all colors If pages print completely blank, the do not print or the pages file might have blank pages. are completely blank. A print cartridge might be low or empty. Solution Check the file to make sure that it does not contain blank pages. Check the printer control panel for a Supplies Status message, print a Supplies Status page, or view the HP color LaserJet 1500 toolbox to see the levels remaining in the print cartridges.
Solving common Macintosh problems In addition to the problems listed in “Solving general printing problems” on page 83, this section lists problems that can happen only when using Mac OS 9.x and Mac OS X. Symptom Possible Cause Solution Problems in the Chooser (Mac OS 9.x) or in the Print Center (Mac OS X) The printer driver icon Software was not installed correctly. does not appear in the Chooser (Mac OS 9.x) or in the Print Center (Mac OS X). The interface cable might not be high quality.
Symptom Possible Cause Solution This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple website. USB Problems You are unable to print from a third-party USB card. When connected using a This problem is caused by either a USB cable, the printer software or hardware component.
Cleaning the printer During the printing process, paper, toner and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems. To clean the engine Note The following procedure must be performed from the HP color LaserJet 1500 toolbox, which is only supported for Windows 98 and later.
Calibrating the printer The printer automatically calibrates at the following times: ● when the power is turned on, ● every time 100 pages have printed, ● after the printer has been inactive for four or more hours, ● each time the print cartridge is changed. You can also calibrate the printer manually when you are having color-related issues. To calibrate the printer at the printer 1 Turn the printer off and then on again.
Managing supplies For warranty information about these supplies, see “Limited warranty for the print cartridges and imaging drum” on page 95. Supplies life The life of the imaging drum depends on the number of black-only or color pages that print jobs require. An HP color LaserJet 1500 series imaging drum lasts an average of 20,000 pages when printing black-only pages and 5,000 pages when printing color pages.
To check and order using the HP color LaserJet 1500 toolbox If the printer is directly connected to the computer, you can set the Printer Status and Alerts section of the HP color LaserJet 1500 toolbox to notify you when the supplies are low.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the printer warranty. When you insert a supply into the printer, the printer will inform you if the supply is not a genuine HP supply.
A Service and support Introduction This section contains support and service information.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF WARRANTY HP color LaserJet 1500L, 1500 1 year, Return to Authorized Service Center 1. HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Limited warranty for the print cartridges and imaging drum This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message). This warranty does not cover products that have been modified, refurbished, remanufactured, misused or tampered with in any way. This limited warranty gives you specific legal rights.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by area.
Repacking the printer If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps below to repack the printer before shipping it. CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility. To repack the printer 1 Remove and retain the imaging drum. 2 Remove and retain all four print cartridges. To remove them: a Open the top cover and remove the print cartridge that is in the access position.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: __________________________________________ Phone: ________________ Alternate contact: __________________________________________ Phone: ________________ Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair.
B Specifications and regulatory information Introduction This section contains information regarding printer specifications and required regulatory information.
Printer specifications Physical specifications HP color LaserJet 1500L HP color LaserJet 1500 with optional tray 2 (250-sheet) Height 325 mm (12.80 in.) 376 mm (14.80 in.) Width 482 mm (18.98 in.) 482 mm (18.98 in.) Depth (body) 451 mm (17.76 in.) 451 mm (17.76 in.) Weight (with supplies) 21.5 kg (47.5 lbs) 23.9 kg (52.7 lbs) Supplies specifications Imaging-drum life 20,000 pages when printing only in black. 5,000 pages when printing in color. 6,000 to 8,000 pages is the average life.
Environmental specifications Operating Storage Temperature (printer and print cartridge) 15° to 32.5° C (59° to 90.5° F) -20° to 40° C (-4° to 104° F) Relative humidity 10 to 80% 95% or less Acoustic Emissions (HP color LaserJet 1500 series printers - Noise level per ISO 9296) Printing (16 ppm) Standby Sound power LWAd = 6.
Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Energy consumption This product qualifies for ENERGY STAR®, which is a voluntary program established to encourage the development of energy-efficient office products.
HP LaserJet printing supplies In many countries/regions, this product's printing supplies (for example, print cartridge, imaging drum) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.
Material safety data sheet Material Safety Data Sheets (MSDS) can be obtained from the HP LaserJet Supplies website at http://www.hp.com/go/msds. Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components. The hardware maintenance covers a three-year period from the date of the HP product purchase. The customer must purchase HP SupportPack within 180 days of the HP product purchase. For more information, contact HP Customer Care.
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Regulatory statements Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP color LaserJet 1500 series Including: 250-sheet tray Regulatory Model Number: BOISB-0209-00 Product Options: All conforms to the following Product Specifications: Safety: IEC 60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11 IEC 60825-1:1
Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
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C Print media specifications Introduction This section contains specifications for the paper and other print media you can use with the printer.
General guidelines This printer accepts a variety of media, such as cut-sheet paper (including up to 100% recycled fiber content paper), envelopes, labels, grayscale transparencies, and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors affecting printer performance and output quality.
Tray specifications This section contains information about the sizes, weights, and capacities of paper and other print media that each tray supports. Tray 1 specifications Tray 1 Dimensions1 Paper Minimum: Weight Capacity2 60 to 177 g/m2 (16 to 47 lb) 125 sheets of 75 g/m2 (20 lb) paper Thickness: 0.10 to 0.13 mm (0.0039 to 0.0051 in.) 50 typically 76 by 127 mm (3 by 5 in.) Maximum: 216 by 356 mm (8.5 by 14 in.) Grayscale transparencies and opaque film Labels3 Envelopes 1. 2. 3.
Optional tray 2 specifications Optional tray 2 (250-sheet tray) Dimensions1 Letter 216 by 279 mm (8.5 by 11 in.) A4 Weight Capacity2 60 to 105 g/m2 (16 to 28 lb) 250 sheets of 75 g/m2 (20 lb) paper 210 by 297 mm (8.3 by 11.7 in.) A5 148 by 210 mm (5.8 by 8.3 in.) B5 (ISO) 176 by 250 mm (6.9 by 9.9 in.) B5 (JIS) 182 by 257 mm (7.2 by 10 in.) Executive 191 by 267 mm (7.3 by 10.5 in.) Legal 216 by 356 mm (8.5 by 14 in.) 8.5 x 13 in. 216 by 330 mm (8.5 by 13 in.) 1. 2.
Paper and print media This section contains information about specifications for quality of paper, guidelines for paper usage, and guidelines for paper storage. Specifications for quality Category Specifications Acid Content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in Ream Flat within 5 mm (.02 in.
Guidelines for usage For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. For best quality color printing, use a smooth type of paper. Generally, the smoother the paper, the better the results, although coated, photo, and glossy papers are not supported. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
Printing and storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember that paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Envelopes Use only tray 1 to print envelopes. Select the type of envelope you are using from the Print dialog box or the printer driver. In your program, set the margins for the envelope. The following table gives typical address margins for a commercial #10 or DL envelope. Type of address Top margin Left margin Return address 15 mm (0.6 in.) 15 mm (0.6 in.) Delivery address 51 mm (2 in.) 89 mm (3.5 in.) ● For the best print quality, position margins no closer than 15 mm (0.6 in.
Envelopes with double side-seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below. Acceptable Unacceptable Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer.
Labels Select the type of label you are using from the Print dialog box or the printer driver. CAUTION To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious jams, always use tray 1 to print labels and always use the straight-through paper path. Never print on the same sheet of labels more than once or print on a partial sheet of labels.
Index Numerics 250-sheet tray. See tray 2 4-Color option 45, 46 A accessories ordering 3 part numbers 19 acoustic emissions 101 Adaptive Halftoning options 45, 46 adding paper 25 adhesive labels output path 35 printing 37 specifications 111, 118 agreements, maintenance 96 alerts, e-mail 54 Apple LaserWriter 8 driver 16 Apple Macintosh.
control panel consumables status 64 lights and buttons, description 12 lights and messages, troubleshooting 63 printer status lights 67 secondary printer status lights 69 covers, document cardstock, printing on 35, 39 paper specifications 111 using different paper for 34 covers, printer 10 creases, troubleshooting 76 crooked pages 76 curl, troubleshooting 75, 85 custom paper sizes 32, 39 customer support maintenance agreements 96 repacking printer 97 service information form 98 telephone and online 3 Cyan c
heavy paper printing on 35, 39 specifications 111 Help See also customer support printer drivers 30 HP color LaserJet 1500 toolbox calibrating printer 89 operating systems supported 14 using 53 HP ColorSmart 43 HP Customer Care 3 HP fraud hotline 92 HP ImageREt 2400 43 HP Jetdirect print servers, external configuring 55 information page, printing 50 ordering 3 part numbers 19 HP LaserJet paper 19 HP multipurpose paper 19 HP Printing Supplies Returns and Recycling Program 103 HP Support Assistant CD 3 humidi
maintenance agreements 96 cleaning printer 55 supplies 90 Manual color options 45, 46 manual duplexing 41 Manual Feed mode 84 manuals 20, 54 margins, envelopes 116 matching, color 47 Material Safety Data Sheet 104 media cardstock 39 custom-sized 32, 39 envelopes 36, 116 first page, different 34 HP, ordering 19 jams 58 labels 37, 118 letterhead 40 loading trays 25 long 25 output options 35 selecting 24, 110 size errors 69 sizes and types supported 23 specifications 113 storing 115 transparencies 38, 118 tray
phone numbers HP fraud hotline 92 HP Printing Supplies Returns and Recycling Program 103 support 3 pick-up rollers, ordering 19 platforms supported 14 ports cables, ordering 19 connecting to 11 locating 10 troubleshooting 69, 84, 87 types included 9 power consumption 102 requirements 100 switch 10 troubleshooting 81 PPDs, Macintosh 16 preprinted paper output path 35 printing on 40 specifications 114 print cartridges empty or missing, light messages 65 life expectancy 90 low 64 non-HP 66, 92 ordering 3 part
shipping printer 97 size, printer 100 sizes, media custom 32, 39 error messages 69 selecting trays 27 supported 23 tray 1 111 tray 2 112 skew, troubleshooting 76 slanted pages 76 slow printing, troubleshooting 83 smeared toner, troubleshooting 74 Smooth halftone option 45, 46 software downloading 17 features 31 Macintosh, features 16 operating systems supported 14 settings, changing 30 toolbox 53 uninstalling 18 Windows, features 15 source, printing by 27, 31 spare parts.
trays default 22 features 9 included 8 jams, clearing 60 loading 25 locating 10 media supported 23, 111 ordering 3 part numbers 19 selecting 27, 31 troubleshooting 83 troubleshooting blank pages 85 calibrating printer 89 cleaning printer 55 color 78 Configuration page, printing 50 consumables status messages 64 control panel messages 63 curl 75, 85 Demo page, printing 50 diagnostic pages 55 faded print 73 jams 58 lines 73 Macintosh problems 86 media 114 printer status messages 67 printing 81, 84 print-quali
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