HP Jetdirect Print Servers - Administrator Guide

ENWW 188

Troubleshooting the HP Jetdirect

Print Server

Introduction

This chapter describes how to diagnose and correct problems

associated with the HP Jetdirect print server.

A flowchart guides you to the correct procedures for troubleshooting

the following:

● Printer problems

● HP Jetdirect hardware installation and connection problems

● Network-related problems

To troubleshoot your HP Jetdirect print server, you may need the

following items:

● A Jetdirect configuration page (see Chapter 9)

● A Printer Configuration or Diagnostic Page

● Documentation that came with your printer

● Documentation that came with your HP Jetdirect print server

● The diagnostics tools and utilities provided with your network

software (for example, Novell NetWare utilities, TCP/IP utilities,

or network printer management applications such as HP Web

Jetadmin)

Note Frequently asked questions about installing and

configuring HP Jetdirect print servers can be found

by searching for your HP Jetdirect product at

http://www.hp.com/support/net_printing