HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 157
Job status and alerts window
The Job Status and Alerts window is a standard Windows resizable application window with a title bar,
but no menu bar across the top.
The status window is divided into several distinct regions. At the bottom of the window is the nameless
region that contains the HP logo on the left end and the Cancel Job and Close buttons on the right end.
The Cancel Job button is disabled (grayed out) unless a job status icon is selected, or if the selected job
is finished, failed, was canceled, or is being canceled. If enabled, clicking the Cancel Job button will
remove the job from the spooler queue and/or the target printer.
The upper portion of the status window is divided into two regions by a vertical divider bar that can be
dragged right or left to adjust the relative widths of the two regions. On the left is a list of job icons, printer
icons, and the Options icon. The icons are ordered primarily by these groups--first the jobs, if any, then
the printers, and finally the Options icon at the end of the list. The job icons will be presented in the
reverse of the order in which the jobs were submitted--most recent jobs first, followed by older jobs. The
printer icons are sorted in alphabetical order.
On the right is the display area for currently selected icon. Job Status icons appear (one for each pending
job) when jobs are submitted for printing. When a job finishes printing, its status icon shows the finished
state (green circle with blue check mark), and the icon remains in the icon list until another icon is
selected (either manually, or automatically by the Job Status and Alerts feature).
Printer status icons appear in the icon list for each printer configured on the system. Clicking these icons
will update and display the Printer Status panel. Printers that are involved with at least one of the active
print jobs are queried for their status periodically. If a printer responds with an error or warning condition,
the Job Status and Alerts window might displayed according to the Document Alerts options described in
the Job Status Panel.
Job status panel
The job status panel has a dynamic icon and title that represents the current status of the print job
being monitored. Normally, the title of the job status icon will be the name of the document being
printed, subject to the availability of that information from the application. If the application does
not provide a document title, Job Status and Alerts will use the label "Unknown."
The state of the job may be one of several possibilities:
• Receiving indicates that the job data is being written to the spooler queue (local or remote)
by the application.
• Unknown is shown when the Job Status and Alerts software cannot communicate with the
destination printer.
• Printing indicates that the spooler is now sending our job to the printer, and/or the printer is
processing our job.
• Waiting indicates that there are other jobs queued up in the spooler or printer ahead of ours.
• Stopped indicates that there is some sort of problem with the printer and progress is not
being made. Typically, this would be caused by a paper jam or similar printer error that
occurs while printing our job or one of the jobs ahead of ours.
• Finished indicates that the document has been printed successfully.
• Failed indicates that the printer reported an error of some kind and the job was terminated, or
was completed with some kind of compromise (such as print resolution)
• Canceled indicates that the job was removed from the spooler or terminated before the
printer could finish it.
• Canceling indicates that the software is attempting to cancel the job at the user's request.