HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 173
Enabling/disabling job status and alerts support
When Job Status and Alerts is closed, by right clicking on the Job Status and Alerts tray icon and
selecting Exit, it will prompt the user to restart Job Status and Alerts on startup. If the user chooses “No,
don’t start automatically”, this entry will be removed.
To start status manually, select the Start|Run menu, and type HPSTATUS.
Disable job tracking
To temporarily disable job tracking for one or more printers available in Job Status and Alerts, select the
Options icon, and then in the Options panel select “Refresh Rate”. A window similar to the image below
will appear. Move the slider control all the way to the left so that it is pointing at “Never”.
Adding/removing job status and alerts printers
Job Status and Alerts determines which drivers it supports and which ones it doesn’t by consulting the
driver support matrix file HPJob Status and AlertsDRV.MTX. If a printer is known to be supported, but it
isn’t appearing with the Job Status and Alerts window, you can run a command to enable Job Status and
Alerts support for the driver that the printer uses.
NOTE: Take care when adding a driver to the Job Status and Alerts supported
list, because it may be unsupported for a reason, and adding in support
for a driver that hasn’t been tested/supported may break printing for the
specified driver or the entire printing system.
Steps to add support for a specific driver
1. Open a command prompt window.
2. Change directories so that the current directory is the windows\system directory (For win9x
systems it will typically be windows\system, for NT/2K machines it will be winnt\system32).
3. Make sure Job Status and Alerts is shutdown, if it is not right click on the Job Status and
Alerts tray icon and choose exit.
4. Type the command: hpbdrvhk –s “printername.”
5. Repeat step 4 for each printer name that is to be added.
6. Type the command: hpstatus.
7. When Job Status and Alerts is finished loading, the name of the printer supplied in step 4 will
appear in the left pane of the Job Status and Alerts application window.
8. Any printer that uses the same driver model name as the printer referenced in step 4 will also
appear in the left pane of the Job Status and Alerts application window.
Steps to remove support for a specific printer
1. Open a command prompt window.
2. Change directories so that the current directory is the windows\system directory (for win9x
systems it will typically be windows\system, for NT/2K machines it will be winnt\system32).
3. Make sure Job Status and Alerts is shutdown, if it is not right click on the Job Status and
Alerts tray icon and choose exit.
4. Type the command: hpbdrvhk –u “printername.”
5. Repeat step 4 for each printer name that is to be removed.
6. Type the command: hpstatus.
7. When Job Status and Alerts is finished loading, the name of the printer(s) supplied in step 4
will no longer appear in the Job Status and Alerts application window.