HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 175
Troubleshooting
If Job Status and Alerts is conflicting with some other application or a specific driver model is causing
problems follow the steps below to resolve the appropriate issue.
General problem solving
To determine the state of Job Status and Alerts and which printers it is currently monitoring, and
how to remove a specific printer, consult the table below.
Problem Solution(s) Description of Solution(s)
When I print a job and Job
Status and Alerts tracks
the status of my print job,
it immediately shows the
Unknown Job state.
Try changing the device
to a port.
Bidi is only supported to a limited
set of Port types for version 1.01
of Job Status and Alerts, and they
include:
• HP Standard TCP/IP Port
• HP JetDirect Port
• MS Standard TCP/IP Port
• LPR Ports
Bidi does not support USB, or
LPT ports, or shared LPT ports.