HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 176
Problem Solution(s) Description of Solution(s)
When I print a job and Job
Status and Alerts tracks
the status of my print job,
after a few minutes of
time, it eventually shows
the Unknown Job state.
(It always behaves this
way.)
Verify the connection is
valid by selecting the
printer icon within Job
Status and Alerts.
If the printer device status shows
up correctly, then this is most
likely a compatibility issue with the
printer driver, see #2 for this
problem.
If it shows a broken connection
gif, then the problem is with the
device, and Job Status and Alerts
is unable to communicate with it.
Resolve the communication
problem with the printer.
If the device is working properly,
and Job Status and Alerts still
can’t communicate with it, then
Job Status and Alerts will not
support the device:
1. Open a command prompt
window.
2. Change directories so that the
current directory is the
windows\system directory (For
win9x systems it will typically
be windows\system, for NT/2K
machines it will be
winnt\system32).
3. Verify Job Status and Alerts is
shut down; if not, right click on
the Job Status and Alerts tray
icon and choose exit.
4. Verify all other applications are
shut down.
5. Type the command:
hpbdrvhk –u “printername.”