HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 177
Problem Solution(s) Description of Solution(s)
If the device status
works correctly from #1
above then the problem
is most likely due to an
unsupported printer
driver model.
The printer driver may be
incompatible with the Job Status
and Alerts proxy drivers, so it
should be disabled/removed.
Follow the steps below.
1. Open a command prompt
window.
2. Change directories so that the
current directory is the
windows\system directory (for
win9x systems it will typically
be windows\system, for NT/2K
machines it will be
winnt\system32).
3. Make sure Job Status and
Alerts is shutdown, if it is not
right click on the Job Status
and Alerts tray icon and
choose exit.
4. Make sure that all other
applications are shutdown.
5. Type the command:
hpbdrvhk –r “printername”.
6. Type the command:
hpbdrvhk –u “printername.”
I don’t want Job Status
and Alerts to track job
status or show device
status for a specific
printer.
Remove the printer from
the Job Status and
Alerts list.
1. Open a command prompt
window.
2. Change directories so that the
current directory is the
windows\system directory (for
win9x systems it will typically
be windows\system, for NT/2K
machines it will be
winnt\system32).
3. Type the command: hpbdrvhk
–u “printername.”