HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 180
Problem Solution(s) Description of Solution(s)
How do I get my newly
installed printers to show
up within Job Status and
Alerts.
Shutdown and restart
the system.
When Job Status and Alerts first
loads up, it performs a check of
the system to see if any new
printers have been installed. If it
detects a new printer that it
supports it will automatically add it
to the printer list.
If the printer was installed, then
removed, and installed again, Job
Status and Alerts my not add it
automatically and it will need to
be added manually. To do this
complete the following steps:
1. Open a command prompt
window.
2. Change directories so that the
current directory is the
windows\system directory (for
win9x systems it will typically
be windows\system, for NT/2K
machines it will be
winnt\system32)
3. Make sure Job Status and
Alerts is shutdown, if it is not
right click on the Job Status
and Alerts tray icon and
choose exit.
4. Type the command:
hpbdrvhk –i –a.
5. Restart the system.
In general the HPBDRVHK.EXE can be used to solve various problems. The following is a list of
the command line options available to the support utility and their meaning.
Command Line
Option
Sample Meaning
-e hpbdrvhk –e Enumerates all printers installed on the
computer.
-h hpbdrvhk –h Enumerates all printers installed on the
computer that Job Status and Alerts is
currently tracking print jobs on, or has
hooked.
-u hpbdrvhk –u “My
8100”
The –u parameter means to uninstall Job
Status and Alerts support for the specified
printer or for all printers depending on the
following command line parameter.