HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 182
Command Line
Option
Sample Meaning
-x hpbdrvhk –x “HP
DeskJet”
Excludes the driver model name using the
specified printer driver file from the driver
support matrix. This option is generally not
needed, but could be useful in a shared
environment.
If an administrator discovers that Job Status
and Alerts is causing problems with a
specific driver/printer, but works correctly
with a newer version of the driver/printer,
this option can then be run on one machine,
and then replicated to other machines.
This option records the printer driver file
version for the driver model name, used by
the specified printer, as an unsupported
driver model. Yet if a new printer driver file
with the same name, and a newer version is
released and is found to work with Job
Status and Alerts, Job Status and Alerts will
support the printer using the newer driver
files.
-c hpbdrvhk –c “My
Printer”
Cleans the registry information and Job
Status and Alerts driver hooking information
should any remnants be left behind.
This option should only be run if the
hpbddrvhk –u (uninstall) option fails after
running it 3 times in a row.
hpbdrvhk –c –a Use the –a option to clean up all printer
settings after the hpbdrvhk –u –a command
has been run.
Job status and alerts is causing problems with a specific driver model
To resolve this issue, perform the following steps:
1. Open a command prompt window.
2. Change directories so that the current directory is the windows\system directory (for win9x
systems it will typically be windows\system, for NT/2K machines it will be winnt\system32).
3. Make sure Job Status and Alerts is shutdown, if it is not right click on the Job Status and
Alerts tray icon and choose exit.
4. Make sure that all other applications are shutdown.
5. Type the command: hpbdrvhk –r “Name of the Printer Goes Here.”
6. Type the command: hpbdrvhk –u “Name of the Printer Goes Here.”
7. Repeat step 5 and 6 for each printer name that references the driver model name which is
causing problems.
8. Restart the system.