HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 183
9. Any printer that references the same driver model name will no longer be supported by Job
Status and Alerts.
If the user is still experiencing problems with this driver/printer and Job Status and Alerts,
complete the following steps:
1. Repeat steps 1-4 above.
2. Type the command: hpbdrvhk –c “Name of the Printer Goes Here.”
3. Repeat step 11 for each printer name that was used in the steps 1-4 originally.
4. Restart the system.
If the user is still having problems then follow the next steps below:
1. Repeat steps 1-4 above.
2. Type the command: hpbdrvhk -u -a.
3. Type the command: hpbdrvhk -c -a.
4. Choose the Start|Run menu and type in: REGEDIT.
5. Browse to HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\HPSpoolerImportFixup.
6. Delete any subkeys that have a printer driver model name (such as “HP LaserJet 8150 PS”).
7. Delete all values except these three if they are present: NewImportModule,
ReplacerModule, NewImportModuleUM.
8. In the registry editor, browse to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments.
9. If this is a windows 9X machine proceed to Windows 9X Steps.
10. If this is a windows NT 4.0 machine proceed to Windows NT 4.0 Steps.
11. If this is a windows 2000 machine proceed to Windows NT 4.0 Steps and then complete the
Windows 2000 Steps.
Windows 9X steps
1. In the registry editor select the Windows 4.0\Drivers key.
2. Select the first driver key and perform the steps below.
Windows NT 4.0 steps
1. At the command prompt type: net stop spooler.
2. In the registry editor select the Windows NT x86\Drivers\Version-2 key.
3. Select the first driver key and perform the steps below:
a. If there is a value named RealDriver, right click on the Driver value and choose delete,
then right click on the RealDriver value and choose rename, rename the RealDriver value
to be Driver.
b. If there is not a value named RealDriver, proceed to the next step.
c. Select the next driver model name key in the registry and repeat step d-f until each one
has been inspected.
d. At the command prompt type: net start spooler.
e. Restart the system.
Windows 2000 steps
1. Complete Windows NT 4.0 steps a-g, DO NOT reboot the system until these steps below are
complete.
2. In the registry editor select the Windows NT x86\Drivers\Version-3 key.
3. Select the first driver key and perform the steps below: