HP Color LaserJet 4550 printer family - Software Technical Reference

Appendix A: Job Status and Alerts
HP Color LaserJet 4550 Software Technical Reference 184
a. If there is a value named RealDriver, right click on the Driver value and choose delete,
then right click on the RealDriver value and choose rename, rename the RealDriver value
to be Driver.
b. If there is not a value named RealDriver, proceed to the next step
c. Select the next driver model name key in the registry and repeat step d-f until each one
has been inspected.
d. At the command prompt type: net start spooler
e. Reboot the system
Job status and alerts is conflicting with other application(s)
If Job Status and Alerts is conflicting with another application, and the user wishes to remove Job
Status and Alerts manually, it can be removed by doing the following steps:
1. Open a command prompt window
2. Change directories so that the current directory is the windows\system directory (for win9x
systems it will typically be windows\system, for NT/2K machines it will be winnt\system32).
3. Make sure Job Status and Alerts is shutdown, if it is not right click on the Job Status and
Alerts tray icon and choose exit, and after choosing exit, make sure the user selects the “No,
don’t start automatically” option.
4. Make sure that all other applications are shutdown.
5. Type the command: hpbdrvhk -u -a.
6. Type the command: hpbdrvhk -c -a.
7. Restart the system.
8. If printing is not working after reboot, see Job Status and Alerts is causing problems with a
specific driver model.