HP Color LaserJet CP6015 Series Printers User Guide CP6015n CP6015dn CP6015de CP6015x CP6015xh
HP Color LaserJet CP6015 User Guide
Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Product features ................................................................................................................................... 3 Product walkaround .............................................................................................................................. 6 Front view ...................
Service menu ..................................................................................................................................... 47 3 Software for Windows Supported operating systems for Windows ........................................................................................ 50 Supported printer drivers for Windows ............................................................................................... 51 HP Universal Print Driver (UPD) ......................................
5 Connect the product USB connection .................................................................................................................................. 72 Network connection ............................................................................................................................ 73 6 Network configuration Benefits of a network connection ....................................................................................................... 76 Supported network protocols ..
Auto-sense settings ......................................................................................... 100 Select the media by source, type, or size ........................................................................ 101 Source ............................................................................................................. 101 Type and Size ................................................................................................. 101 Choose an output location ................
Banner printing ................................................................................................................................. 118 Print banners from Tray 1 ................................................................................................ 118 Print photos or marketing material ................................................................................................... 119 Supported glossy paper .........................................................................
sRGB ............................................................................................................................... 135 Print in four colors — CMYK ............................................................................................ 135 CMYK ink set emulation (HP postscript level 3 emulation) ............................. 135 TrueCMYK ......................................................................................................
Determine the current firmware version ........................................................................... 170 Download new firmware from the HP Web site ............................................................... 170 Transfer the new firmware to the product ........................................................................ 170 Use FTP to upload the firmware through a browser .......................................
Envelopes jam or will not feed in the product .................................................................. 234 Output is curled or wrinkled ............................................................................................. 234 Product will not duplex or duplexes incorrectly ................................................................ 235 Understand lights on the formatter ...................................................................................................
Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 259 Print cartridge and image drum limited warranty statement ............................................................. 261 Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ......................... 262 Customer self repair warranty service ...........................................................................
Non-volatile memory ....................................................................................... 280 Hard-disk-drive memory .................................................................................. 280 Safety statements ............................................................................................................................. 281 Laser safety .....................................................................................................................
1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround 1
Product comparison Table 1-1 Product models Model Features HP Color LaserJet CP6015n ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (
Product features Table 1-2 Features Speed and throughput Resolution Memory User interface Paper-handling ENWW ● Print up to 40 pages per minute (ppm) on letter-size paper and 41 ppm on A4-size paper.
Table 1-2 Features (continued) The paper size range for automatic duplex printing is 175 mm to 320 mm (6.9 to 12.6 inches) x 210 mm to 457 mm (8.3 to 18 inches). The media weight range is 60–220 g/m2 (16-58 lb). ● Output ◦ Standard output bin: The standard output bin is located on the top of the product. This bin can hold up to 500 sheets of paper. The product has a sensor that indicates when the bin is full.
Table 1-2 Features (continued) Environmental features Security features ENWW ● Sleep setting saves energy ● High content of recyclable components and materials ● Secure Disk Erase ● Security lock (optional) ● Job retention ● User PIN authentication for stored jobs ● IPv6 security Product features 5
Product walkaround Front view HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de 1 2 3 4 5 6 9 6 8 7 1 Control-panel display 2 Output bin (holds approximately 500 sheets of paper) 3 Duplex switchback tray (HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de only) 4 Right door (provides access for clearing paper jams and replacing parts) 5 Tray 1 (100-sheet multi-purpose tray) 6 Power connection 7 On/Off switch 8 Tray 2 (500-sheet input tray) 9
HP Color LaserJet CP6015x 1 2 1 Lower right door 2 Tray 3 (500-sheet input tray) HP Color LaserJet CP6015xh 1 2 ENWW 1 Lower right door 2 Trays 3, 4, and 5 (500-sheet input trays) Product walkaround 7
Back view 1 2 8 1 Interface ports 2 Lock lever for additional input bins (HP Color LaserJet CP6015x and HP Color LaserJet CP6015xh only) Chapter 1 Product basics ENWW
Interface ports The product has up to 4 ports (2 standard) for connecting to a computer or a network. The ports are at the left, rear corner of the product. 1 2 3 4 1 Two EIO interface expansion slots 2 Access port for Kensington lock 3 USB 2.0 port 4 Network connection (embedded HP Jetdirect print server) Serial number and model number location The model number and serial number are listed on identification labels located on the rear of the product.
10 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Use the control panel ● Control panel menus ● Menu hierarchy ● Show Me How menu ● Retrieve job menu ● Information menu ● Paper handling menu ● Configure device menu ● Diagnostics menu ● Service menu 11
Use the control panel The control panel has a text display that provides access to all product functions. Use the buttons and numeric keypad to control jobs and the product status. The lights indicate overall product status. Control-panel layout The control panel includes a text display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.
Interpreting control panel indicator lights Indicator On Off Flashing Ready Product is online (able to accept and process data). Product is offline or is turned off. Product is attempting to stop printing and go offline. Processed data is present in the product, but more data is needed to complete the job. Product is not processing or receiving data. Product is processing and receiving data. A critical error has occurred. Product requires attention. No conditions exist that require attention.
Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the product, and will override the product controlpanel settings. See the help files associated with the software, or for more information on accessing the printer driver, see Software for Windows on page 49 or Use the product with Macintosh on page 61.
Menu hierarchy The following tables list the hierarchies of each menu. Open the menus Press Menu. Press the up arrow or down arrow Press the checkmark button button to navigate the listings. to select the appropriate option. The following top-level menus are available: ENWW ● SHOW ME HOW. See Show Me How menu on page 16 for more information. ● RETRIEVE JOB. See Retrieve job menu on page 17 for more information. ● INFORMATION. See Information menu on page 18 for more information.
Show Me How menu The SHOW ME HOW menu prints a page that provides more information about the product. To display: Press Menu, and then select SHOW ME HOW. 16 Item Explanation PRINT HELP GUIDE Prints a page that shows links to additional help on the Web.
Retrieve job menu The RETRIEVE JOB menu allows you to view listings of all stored jobs. To display: Press Menu, and then select RETRIEVE JOB. Item Sub-item Options USER ENWW Description Each user who has stored jobs is listed by name. Select the appropriate user name to see a list of stored jobs. ALL PRIVATE JOBS This message is displayed if a user has stored jobs that require a PIN. Each job is listed by name. PRINT Select this option to print a stored job.
Information menu Use the INFORMATION menu to access and print specific product information. To display: press Menu, and then select INFORMATION. 18 Item Description PRINT MENU MAP Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. PRINT CONFIGURATION Prints the product configuration pages, which show the printer settings and installed accessories.
Paper handling menu Use this menu to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. To display: Press Menu, and then select PAPER HANDLING. NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet CP6015 Series printers, setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode.
Configure device menu The CONFIGURE DEVICE menu allows you to change the default printing settings, adjust the print quality, change the system configuration and I/O options, and reset the default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. To display: Press Menu, select CONFIGURE DEVICE, and then select PRINTING.
ENWW Item Description FORM LENGTH Sets vertical spacing from 5 to 128 lines for default paper size. ORIENTATION Allows you to select default page orientation to portrait or landscape. FONT SOURCE Selects the font source. FONT NUMBER The product assigns a number to each font and lists the numbers on the PCL font list. The range is 0 to 999. FONT PITCH Selects the font pitch. This item might not appear, depending on the font selected. The range is 0.44 to 99.99.
Print Quality menu To display: Press Menu, select CONFIGURE DEVICE, and then select PRINT QUALITY. Item Sub-item Values Description ADJUST COLOR HIGHLIGHTS Range from +5 to –5. Default is 0. Adjust the darkness or lightness of highlights on a printed page. Lower values represent lighter highlights on a printed page, and higher values represent darker highlights on a printed page. Range from +5 to –5. Default is 0. Adjust the darkness or lightness of midtones on a printed page.
Item Sub-item Values Description AUTO SENSE MODE TRAY 1 SENSING FULL SENSING Sets the sensing option for Tray 1 for paper types using AUTO SENSE mode. EXPANDED SENSING TRANSPARENCY ONLY When FULL SENSING is selected, the product recognizes plain paper, heavy paper, glossy paper, tough paper, and transparencies. When EXPANDED SENSING is selected, the product recognizes plain paper, heavy paper, glossy paper, tough paper, and transparencies.
Item Sub-item Values Description DISCHARGE MODE NORMAL (default) Select ON if you are seeing clumps of toner or toner spatter on print jobs. These problems can occur in low-temperature and low-humidity environments, with lightweight or thin paper. The problems might happen more frequently with duplex jobs. ON PRINT MODES AUTO SENSE MODE (default) Allows you to change the print mode for non-HP paper types, which can affect print quality.
Item Sub-item Values Description especially when printing on lightweight paper or on jobs with heavy toner coverage. MEDIA TEMP NORMAL (default) REDUCED ENVIRONMENT OFF (default) Set this feature to REDUCED if you are having problems with paper sticking together in the output bin. Optimizes performance in extreme lowtemperature environments.
Item Sub-item Values Description CALIBRATE NEUTRALS CALIBRATION SOURCE TRAY 1 This menu item affects the toner mixture in order to optimize neutral colors for color print jobs. A special sensor measures color on three specially printed pages from a selected tray and adjusts the color parameters. This corrects for too much or too little cyan, magenta, yellow, or black toner, which improves color consistency.
Item Sub-item Values PROCESS CLEANING PAGE Description ● NORMAL is the default trapping setting. Trapping is at a medium level and adaptive halftoning is on. ● MAXIMUM is the most aggressive trapping setting. Adaptive halftoning is on. Allows you to create and process a cleaning page for cleaning excess toner off the pressure roller in the fuser. When the cleaning process runs, a blank page is printed. This page can be discarded.
Item Sub-item RESTRICT COLOR USE Values Description ENABLE COLOR Disables or restricts color use. The default is ENABLE COLOR. To use the COLOR IF ALLOWED setting, set up user permissions through the embedded Web server, HP Easy Printer Care, or Web Jetadmin. See Supported utilities for Windows on page 57.
Item Sub-item Values Description multipurpose tray instead. Two options are available: PS DEFER MEDIA ENABLE DISABLED SIZE/TYPE PROMPT DISPLAY DO NOT DISPLAY USE ANOTHER TRAY ENABLE DISABLE DUPLEX BLANK PAGES AUTO ● ALWAYS: A prompt always appears before using the multipurpose tray. This is the factory default setting. ● UNLESS LOADED: A message appears only if the multipurpose tray is empty. This option affects how paper is handled when printing from an Adobe PS print driver.
Item Sub-item Values Description (duplexing). Two options are available: IMAGE ROTATION LEFT TO RIGHT RIGHT TO LEFT ALTERNATE SLEEP DELAY 1 MINUTE 15 MINUTES 30 MINUTES ● AUTO enables Smart Duplexing, which instructs the device not to process both sides if the second side is blank. This can improve print speed. ● YES disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side.
Item Sub-item Values Description causes minimal impact to the firstpage-out time. If SAVE MOST ENERGY is selected, power to the fuser is turned off after each job. This causes the most impact to the firstpage-out time. DISPLAY BRIGHTNESS Range is 1 through 10. Sets the brightness of the control panel display. The default is 5. PERSONALITY AUTO Sets the default personality to automatic switching, PCL, PDF, or PS modes. The default is AUTO.
Item Sub-item Values Description CAUTION: Using an Override option may result in unsatisfactory print quality and unavailability of certain features (such as toner remaining information). CAUTION: All print defects or supply failures incurred when an HP supply is used in Override mode are not considered defects in materials or workmanship under the HP Print Cartridge and Image Drum Limited Warranty Statement.
Item Sub-item Values Description printing with black toner only. The default is STOP. JAM RECOVERY AUTO OFF Sets whether the product will attempt to reprint pages after a jam. The default is AUTO. ON LANGUAGE A listing of available languages appears. Sets the default language. The default language is ENGLISH. Output Setup menu This menu and associated sub-items displays only when an optional output accessory is attached to the product.
Item Sub-item Values Description each copy separate from the others. A4/LETTER STAPLE NORMAL ALTERNATE 1 ALTERNATE 2 Controls the speed of the print engine to prevent paper jams by using the stapler buffer. With the NORMAL, the engine speed is normal, and the stapler buffer is used. If the ALTERNATE 1 setting is enabled, and the engine is in Autosense Mode, the engine slows down to prevent jams. If the product is NOT in Autosense Mode, the engine performs at normal speed, using the stapler buffer.
Item Sub-item Values Description –2.5 mm –2.0 mm –1.5 mm –1.0 mm –0.5 mm 0.0 mm 0.5 mm 1.0 mm 1.5 mm 2.0 mm 2.5 mm 3.0 mm 3.5 mm 4.0 mm FOLD 11X17 & A3 –4.0 mm –3.5 mm Adjusts the fold line for Legal and 11x17 and A3 size paper (booklet maker only). –3.0 mm –2.5 mm –2.0 mm –1.5 mm –1.0 mm –0.5 mm 0.0 mm 0.5 mm 1.0 mm 1.5 mm 2.0 mm 2.5 mm 3.0 mm 3.5 mm 4.
I/O menu Items on the I/O (input/output) menu affect the communication between the product and the computer. If the product contains an HP Jetdirect print server, you can configure basic networking parameters by using this submenu. You can also configure these and other parameters through HP Web Jetadmin or the embedded Web server. For more information on these options, see Configure network settings on page 78. To display: Press Menu, select CONFIGURE DEVICE, and then select I/O.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Values Description AUTO IP: A link-local IP address 169.254.x.x is set. LEGACY: The address 192.0.0.192 is set, consistent with older HP Jetdirect products. DHCP RELEASE ● NO ● YES This menu appears if CONFIG METHOD was set to DHCP and a DHCP lease for the print server exists. NO*: The current DHCP lease is saved. YES: The current DHCP lease and the leased IP address are released.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Values Description ADDRESS: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax. DHCPV6 POLICY ● ROUTER SPECIFIED ● ROUTER UNAVAILABLE ● ALWAYS ROUTER SPECIFIED: The stateful auto-configuration method to be used by the print server is determined by a router.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Values Description SECURITY PRINT SEC PAGE YES YES: Prints a page that contains the current security settings on the HP Jetdirect print server. NO NO*: A security settings page is not printed. SECURE WEB HTTPS REQUIRED HTTP/HTTPS OPTIONAL For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Values Description Select YES to choose this test, or NO to not choose it. DATA PATH TEST This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends a predefined PS file to the product, However, the test is paperless; the file will not print. Select YES to choose this test, or NO to not choose it. SELECT ALL TESTS Select this item to run all the embedded tests.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item LINK SPEED Values Description PACKETS RECEIVED Shows the number of packets (0 - 65535) received from the remote host since the most recent test was initiated or completed. PERCENT LOST Shows the percent of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed.
To display: Press Menu, select CONFIGURE DEVICE, and then select RESETS. Item Values Description RESTORE FACTORY SETTINGS Allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. RESET CALIBRATION Resets calibration values on the formatter.
Diagnostics menu The DIAGNOSTICS menu allows you to run tests that can help you identify and solve problems with the product. To display: Press Menu and then select DIAGNOSTICS. Item Sub-item Values Description PRINT EVENT LOG Prints a report containing the last 50 entries in the product’s event log, starting with the most recent. SHOW EVENT LOG Displays the last 50 events, starting with the most recent.
Item Sub-item Values Description COPIES 1 Determines how many pages should be sent from the specified source as part of the test. 10 50 100 500 FINISHING PAPER PATH TEST This item only appears if there is an optional stapler/stacker or booklet maker connected to the product. Tests the paper-handling features on the output accessory. STACK DESTINATION BIN MEDIA SIZE MEDIA TYPE COPIES Sets up the options for testing the stapler/stacker or booklet maker paper path.
Item Sub-item Values Description ONCE (default) Allows the user to specify the number of times the device sequences. To terminate the test at any time the user can press Stop.
Item Sub-item Values Description COPIES Range is 1 to 30. The default value is 1. Allows the user to determine how many copies of the internal page are printed. FINISHER TESTS If the optional stapler/stacker or booklet maker is installed, this menu runs tests on specific sensors and components. Different values are displayed, based on the accessory installed.
Service menu The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
48 Chapter 2 Control panel ENWW
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 49
Supported operating systems for Windows The product supports the following Windows operating systems: 50 ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 ● Windows Vista Chapter 3 Software for Windows ENWW
Supported printer drivers for Windows ● HP PCL 6 ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. NOTE: ENWW For more information about the UPD, see www.hp.com/go/upd.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: 54 The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Remove software for Windows 56 1. Click Start, and then click All Programs. 2. Click HP, and then click HP Color LaserJet CP6015 Series product. 3. Click Uninstall HP Color LaserJet CP6015 Series product, and then follow the onscreen instructions to remove the software.
Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
Supported operating systems Supported browsers ● Microsoft® Windows 2000 ● Microsoft Windows XP, Service Pack 2 (Home and Professional editions) ● Microsoft Windows Server 2003 ● Microsoft Windows Vista™ ● Microsoft Internet Explorer 6.0 or 7.0 To download HP Easy Printer Care software , go to www.hp.com/go/easyprintercare. This Web site also provides updated information about supported browsers and a list of HP products that support HP Easy Printer Care software.
Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. Linux ENWW For information, go to www.hp.com/go/linuxprinting.
60 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 61
Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X V10.2.8, V10.3, V10.4 and later NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. 4. On the Printers menu, click Configure. 5. Click the Installable Options menu. NOTE: Configuration settings might not be available in Classic mode. Mac OS X V10.3 or Mac OS X V10.4 1.
Open the HP Printer Utility in Mac OS X V10.3 and V10.4 1. Open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2. Select the product that you want to configure, and then click Utility. Open the HP Printer Utility in Mac OS X V10.5 ▲ From the Printer menu, click Printer Utility. -orFrom the Print Queue, click the Utility icon. HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. 2. On the File menu, click Print. 3.
Store jobs You can store jobs on the product so you can print them at any time. You can share stored jobs with other users, or you can make them private. 1. On the File menu, click Print. 2. Open the Job Storage menu. 3. In the Job Storage: drop-down list, select the type of stored job. 4. For the Stored Job, Private Job, and Private Stored Job types of stored jobs, enter a name for the stored job in the box next to Job Name:. Select which option to use if another stored job already has that name.
3. 4. ENWW To open the embedded Web server and perform a maintenance task, do the following: a. Select Device Maintenance. b. Select a task from the drop-down list. c. Click Launch. To go to various support Web sites for this device, do the following: a. Select Services on the Web. b. Select Internet Services, and select an option from the drop-down list. c. Click Go!.
70 Chapter 4 Use the product with Macintosh ENWW
5 ENWW Connect the product ● USB connection ● Network connection 71
USB connection This product supports a USB 2.0 connection. The USB port is located on the back of the product. You must use an A-to-B type USB cable that is no longer than 2 meters (6.56 feet) Figure 5-1 USB connection 1 1 72 USB 2.
Network connection All product models except for the HP Color LaserJet CP6015 include an embedded HP Jetdirect print server, which supports connection to a network using the local area network (LAN) connector (RJ-45) on the back of the product.
74 Chapter 5 Connect the product ENWW
6 ENWW Network configuration ● Benefits of a network connection ● Supported network protocols ● Configure network settings ● Network utilities 75
Benefits of a network connection Connecting the product to a network provides a number of benefits: 76 ● All network users can share the same product. ● You can manage the product remotely, from any computer on the network, by using the embedded Web server (EWS). ● You can use the HP Easy Printer Care software to view supply usage on all HP products connected to the network. This makes it easy to centrally manage ordering replacement cartridges and other supplies.
Supported network protocols The product supports the TCP/IP network protocol, the most widely used and accepted networking protocol. Many networking services utilize this protocol. For more information, see TCP/IP on page 78. The following table lists the supported networking services and protocols.
Configure network settings You might need to configure certain network parameters on the product. You can configure these parameters from the installation software, the product control panel, the embedded Web server, or management software, such as HP Web Jetadmin. For more information about supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is installed.
When turned on, a new product that is unable to retrieve a valid IP address from the network automatically assigns itself a default IP address. The IP address for the product is listed on the product Configuration page and the Network report. See Information pages on page 138. Dynamic Host Configuration Protocol (DHCP) DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server.
3. Press the down arrow to highlight I/O, and then press the checkmark button 4. Press the down arrow checkmark button . to highlight EMBEDDED JETDIRECT MENU, and then press the 5. Press the checkmark button 6. Press the down arrow 7. Press the checkmark button 8. Press the down arrow to highlight MANUAL, and then press the checkmark button 9. Press the down arrow . to highlight MANUAL SETTINGS, and then press the checkmark button 10. Press the down arrow . to select TCP/IP.
8. Press the down arrow . to highlight MANUAL SETTINGS, and then press the checkmark button 9. Press the down arrow to highlight ENABLE, and then press the checkmark button 10. Press the down arrow to highlight ON, and then press the checkmark button 11. Press the down arrow to highlight ADDRESS, and then press the checkmark button 12. Use the numeric keypad, or press the up arrow the checkmark button . or the down arrow . . . to enter the address.
Network utilities The product can be used with several utilities that make it easy to monitor and manage the product on a network. ● HP Web Jetadmin: See HP Web Jetadmin on page 57. ● Embedded Web server: See Embedded Web server on page 57. ● HP Easy Printer Care software: See HP Easy Printer Care on page 57.
7 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types ● Special paper or print media guidelines ● Load paper and print media ● Configure trays ● Choose an output location 83
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 7-1 Supported paper and print media sizes ENWW Size Dimensions Tray 1 Tray 2 Trays 3, 4, 5 Letter 216 x 279 mm (8.5 x 11 in) 1 1 Letter Rotated 279 x 216 mm (11 x 8.5 in) 1 1 Legal 216 x 356 mm (8.5 x 14 in) 1 1 A4 210 x 297 mm (8.27 x 11.69 in) 1 1 A4 Rotated 297 x 210 mm (11.69 x 8.27 in) 1 1 Executive 184 x 267 mm (7.
Table 7-1 Supported paper and print media sizes (continued) Size Dimensions Tray 1 Custom 99 x 140 mm to 320 x 457 mm (4 x 5.5 to 12.6 x 18 in)3 Tray 2 Trays 3, 4, 5 1 Tray automatically detects paper size. 2 Standard sizes within the custom range for Tray 2 are: 8.5 x 13, RA4, SRA4, 8K (270 x 390), 8K (260 x 368), 8K (7.75 x 10.75), 16K (195 x 270), 16K (184 x 260), and 16K (7.75 x 10.75) Standard sizes within the custom range for Trays 3, 4, and 5 are: 8.
Table 7-3 Supported paper and print media sizes for the optional HP 3-bin Stapler/Stacker and HP Booklet Maker/ Finisher accessories (continued) Size Dimensions A4 210 x 297 mm (8.27 x 11.69 in) A4 Rotated 297 x 210 mm (11.69 x 8.27 in) Executive 184 x 267 mm (7.24 x 10.51 in) Executive (JIS) 216 x 330 mm (8.5 x 13 in) A3 297 x 420 mm (11.69 x 16.54 in) A5 148 x 210 mm (5.83 x 8.27 in) A6 105 x 148 mm (4.13 x 5.83 in) Statement 140 x 216 mm (5.5 x 8.
Table 7-3 Supported paper and print media sizes for the optional HP 3-bin Stapler/Stacker and HP Booklet Maker/ Finisher accessories (continued) Size Dimensions Banner (99 to 320 x up to 915 mm) (12.9 x 36 in) Envelope 9# 98.4 x 225.4 mm (3.88 x 8.88 in) Envelope 10# 104.77 x 241.3 mm (4.12 x 9.5 in) Envelope DL 110 x 220 mm (4.33 x 8.66 in) Envelope C5 162 x 229 mm (6.38 x 9.02 in) Envelope B5 176 x 250 mm (6.93 x 9.84 in) Envelope C6 114 x 162 mm (4.49 x 6.38 in) Envelope Monarch 98.
Supported paper types Table 7-4 Tray 1 paper information Type Specifications Quantity Driver settings Paper orientation Paper and cardstock, standard sizes Range: Maximum stack height: 10 mm (0.6 in) Plain or unspecified Load preprinted or prepunched paper facing down, with the bottom edge leading into the tray, or toward the front of the product 60 g/m2 (16 lb) bond to 220 g/m2 (58 lb) bond Equivalent to 100 sheets of 75 g/m2 (20 lb) bond.
Table 7-5 Trays 2, 3, 4, and 5 paper information (continued) Type Specifications Quantity Driver Settings Paper orientation Heavy 0.13 mm (0.005 in) thick Maximum stack height: 54 mm (2.1 in) Light glossy, glossy, or heavy glossy Side to be printed on facing up Glossy Range: Maximum stack height: 54 mm (2.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load paper and print media You can load different media in the trays and then request media by type or size by using the control panel. Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Set the side guides to the correct width, and pull out the tray extensions to support paper. 3. Load paper in the tray with the side to be printed on face down and the top of the paper or nonpostage end facing the front of the printer.
Print envelopes If your software does not automatically format an envelope, specify Landscape for page orientation in your software program or printer driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL envelopes: Address type Left margin Top margin Return 15 mm (0.6 in) 15 mm (0.6 in) Destination 102 mm (4 in) 51 mm (2 in) For envelopes of other sizes, adjust the margin settings accordingly.
94 2. Adjust the paper-width guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used.
4. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the input tray. Be sure the top of the stack is below the tray full indicator. NOTE: For best performance, fill the tray completely without splitting the ream of paper. Splitting the ream can cause a multifeed problem. The capacity of the paper tray can vary.
● SRA3 (Trays 3, 4, or 5 only) ● B5 (ISO) ● RA4 ● SRA4 ● 8K 270 x 390 mm ● 16K 195 x 270 mm ● 8K 260 x 368 mm ● 16K 184 x 260 mm ● 8K 273 x 394 mm ● 16K 197 x 273 mm CAUTION: Do not print envelopes or unsupported sizes of paper from the 500-sheet trays. Print on these types of paper only from Tray 1. Do not overfill the input tray or open it while it is in use. Doing so can cause paper jams.
3. Slide the tray into the product. The control panel shows the tray type and size configuration. To specify custom dimensions, or if the type is not correct, press the checkmark button when the control panel prompts to change the size or type. 4. Select CUSTOM, and then input the X and Y dimensions of the custom paper size. NOTE: Refer to the label in the paper tray, or to the figure below, to determine the X and Y dimensions. X Y 5. If the configuration is correct, press the back arrow .
5. 98 ● For SRA3-sized paper, rotate the lever all the way to the left. ● For A3- or 11x17-sized paper, rotate the lever down into the center position. ● For RA3- or 12x18-sized paper, rotate the lever all the way to the right. Slide the tray into the product. The control panel shows the tray’s media type and size. If the . If the configuration is correct, press configuration is not correct, press the checkmark button the back arrow .
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings The following message appears on the control panel:Tray [type] [size] To change size or type . To accept settings press the back arrow .
Configure a tray by using the Paper Handling menu You can also configure the trays for type and size without a prompt from the product. 1. Press Menu. 2. Press the down arrow . to highlight PAPER HANDLING, and then press the checkmark button 3. Press the down arrow checkmark button . to highlight the size or type setting for the desired tray, and then press the 4. Press the up arrow or the down arrow to highlight the size or type.
● The product assumes that the second and all subsequent pages are of the same media type as the first page. ● This is the second-fastest mode, and is useful for using stacks of the same media type. Transparency only ● The product does not stop any pages for sensing but distinguishes between transparencies (Transparency mode) and paper (Normal mode). ● This is the fastest mode and is useful for high-volume printing in Normal mode.
Choose an output location Standard output bin The product has a standard output bin for printed pages. When you send print jobs to the product from a computer, the output is routed to the standard output bin or to one of the output bins on the optional 3-bin stapler/stacker or booklet maker finisher. Optional output accessories An optional stapler/stacker or booklet maker can be installed with the product.
Table 7-7 Booklet-maker finisher features (continued) Folding Single-sheet print jobs can be automatically folded in the center. Job offset Each copy of a job is shifted to one side in the output bin in order to keep each copy separate from the others. (Supported paper sizes: A3, A4, A4 rotated, A5, B4, B5, Ledger, Legal, Letter, Letter rotated, Statement.
Figure 7-2 3–bin stapler/stacker accessory dimensions 1104.9 mm (43.5 in) mm ) 615 5 in .
Figure 7-4 Booklet maker finisher dimensions 1104.9 mm (43.5 in) mm ) 615 5 in .2 (24 m 6m 40 in) (16 m 5m 63 5 in) (2 1626 mm (64 in) 75 kg 165.3 lb Configure the accessory operation mode Select the operating mode at the control panel You can set the operating mode for the 3-bin stapler/stacker or the booklet maker finisher at the product control panel. 1. At the control panel, press Menu. 2. Press the down arrow checkmark button . 3.
Select the operating mode in the printer driver (Windows) 1. Click the Start button, point to Settings, and then click Printers (for Windows 2000) or Printers and Faxes (for Windows XP). 2. Right-click the HP product icon, and then click Properties or Printing Preferences. 3. Click the Device Settings tab. 4. Perform one of the following actions: For automatic configuration: under Installable Options, click Update Now in the Automatic Configuration list.
8 ENWW Use product features ● Economy settings ● Use the stapler ● Use job storage features ● Banner printing ● Print photos or marketing material ● Print weatherproof maps and outdoor signs ● Set the duplex alignment 107
Economy settings You can adjust economy settings from the control panel or from the embedded Web server (EWS). Sleep delay The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters sleep mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, 45 MINUTES, 60 MINUTES, 90 MINUTES, 2 HOURS, or 4 HOURS. The default setting is 60 MINUTES. NOTE: The product display dims when the product is in sleep mode.
Set the wake time 1. Press Menu. 2. Press the down arrow . to highlight CONFIGURE DEVICE, and then press the checkmark button 3. Press the down arrow to highlight SYSTEM SETUP, and then press the checkmark button 4. Press the down arrow to highlight WAKE TIME, and then press the checkmark button 5. Press the up arrow or down arrow / to select the day of the week, and then press the checkmark button . 6. Press the down arrow 7. Press the up arrow or down arrow . 8.
Use the stapler The automatic stapler is only available with the optional HP 3-bin Stapler/Stacker or HP booklet Maker/ Finisher Accessory. Print jobs can be stapled with a diagonal staple in either top corner, with two horizontal staples at the top of the page, or with two vertical staples at either side of the page. ● Paper weight can range from 60 to 220 g/m2 (16 to 148 lbs.). Heavier paper might have a stapling limit of fewer than 50 sheets.
LGL, B4 A4 R, LTR R A3, 11x17 LGL, B4 A4 R, LTR R LGL, A3, 11x17, B4 A3, 11x17 A4 LTR A4 LTR A4 LTR If the correct paper size or orientation is not used, the print job will print, but it will not be stapled.
Staple print jobs Select the stapler in the printer driver for printed jobs (Windows) 1. Select Print from the File menu of your software program. 2. Select the HP Color LaserJet CP6015 Series printer, and then click Properties or Printing Preferences. 3. From the Staple drop-down list, select a staple option. 4. Click OK to save the settings and OK to print. NOTE: You can create a Shortcut with the appropriate settings.
Use job storage features The following job-storage features are available for print jobs: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Personal jobs: When you send a private job to the product, the job does not print until you provide the required personal identification number (PIN) at the control panel.
Print a proof and hold job 1. Press Menu. 2. Press the down arrow to highlight RETRIEVE JOB, and then press the checkmark button 3. Press the down arrow . to highlight your USER NAME, and then press the checkmark button 4. Press the down arrow to highlight a JOB NAME, and then press the checkmark button . . PRINT is highlighted. to select PRINT. 5. Press the checkmark button 6. Press the up arrow or down arrow 7. Press the checkmark button to select the number of copies.
Use the personal job feature Use the personal job feature to specify that a job is not printed until you release it. Your job will be stored on the product and nothing will be printed until you request the job from the product's control panel. Once the job is printed, it will be automatically removed from the product's job storage. Personal jobs can be stored with or without a 4-digit personal identification number (PIN). To make the job private, a PIN must be used.
Use the Quick Copy feature The Quick Copy feature prints the requested number of copies of a job and stores a copy on the product hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different Quick Copy jobs that can be stored on the product is 32. At the control panel, you can set a different default number. See Use the control panel on page 12.
5. Press the down arrow to highlight DELETE, and then press the checkmark button 6. Press the checkmark button . to delete the job. Use the stored job feature You can save a print job to the product hard disk without printing it. You can then print the job at any time at the product control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it.
Banner printing The product allows printing of banner-sized paper from Tray 1. You can print banners from 457 mm (18 in) to 915 mm (36 in) in length and from 99 mm (4 in) to 320 mm (12.6 in) in width. When printing a banner from your graphics software program, you must set up a custom page size. CAUTION: Do not use banner media heavier than 120 g/m2 with the optional 3–bin stapler/stacker or the optional booklet maker finisher. Heavy banner media is not supported for these products.
Print photos or marketing material You can use the HP Color LaserJet CP6015 Series printer to print high-quality color photos, marketing and sales material, or other color documents on glossy paper.
3. If the correct size is displayed, press the checkmark button or down arrow to choose a different paper size. to accept the size, or press the up 4. to highlight the correct When the paper type prompt appears, press the up or down arrow paper type and then press the checkmark button to select it. See the table above to determine the correct paper type. Configure the driver settings Carry out the following steps to print on glossy paper from your graphics software program. 1.
Print weatherproof maps and outdoor signs You can use the HP Color LaserJet CP6015 Series to print durable, waterproof maps, signs, or menus by using HP Tough Paper. HP Tough Paper is a waterproof, tear-proof, satin finish paper that retains rich, vibrant print color and clarity even when exposed to heavy usage or weather. This avoids expensive and time-consuming lamination.
Set the duplex alignment For duplexed documents such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned. 1. Press Menu. 2. Press the down arrow . to highlight CONFIGURE DEVICE, and then press the checkmark button 3. Press the down arrow to highlight PRINT QUALITY and then press the checkmark button 4. Press the down arrow . to highlight SET REGISTRATION and then press the checkmark button 5. Press the down arrow .
9 ENWW Print tasks ● Cancel a print job ● Use features in the Windows printer driver 123
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel ▲ Press STOP on the control panel.
Use features in the Windows printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver. A pop-up message displays that provides information about the item. Or, click Help to open the online Help.
How do I Steps to perform Remove red-eye occurrences from printed photos. In the Print Quality area, click Remove red eye. Adjust the gloss level on printed pages. In the Print Quality area, select an option from the Gloss Level drop-down list. Set document effects To perform the following tasks, open the printer driver and click the Effects tab. How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on, and then select a size from the dropdown list.
How do I Steps to perform Select staple options Select a stapling option from the Staple drop-down list. Select an output bin Select an output bin from the Bin drop-down list. Set job storage options To perform the following tasks, open the printer driver and click the Job Storage tab. How do I Steps to perform Print one copy for proof before printing all the copies In the Job Storage Mode area, click Proof and Hold. The product prints the first copy only.
How do I Steps to perform Turn off color printing and use only shades of gray. In the Color Options area, click Grayscale. Change the way that colors are rendered In the Color Themes area, select an option from the dropdown list. See the online Help in the driver for information about each option. Obtain support and product-status information To perform the following tasks, open the printer driver and click the Services tab.
10 Use color ENWW ● Manage color ● Match colors ● Advanced color use 129
Manage color Setting color options to Automatic typically produces the best possible print quality for the most common printing requirements. However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a paper type that is not listed in the printer driver. Use the printer driver to adjust color settings.
NOTE: Some software programs convert text or graphics to bitmap images. In these cases, setting the color options for photographs also affects how text and graphics appear. Neutral Grays The Neutral Grays setting determines the method used for creating gray colors that are used in text, graphics, and photographs. Two values are available for the Neutral Grays setting: ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast.
RGB Color (Color Themes) You can change RGB Color settings from the printer-driver. For more information on accessing the printer driver, see Set color options on page 127 for Windows and Set the color options on page 68 for Macintosh. Five values are available for the RGB Color setting: ● Select Default (sRGB) for most printing needs. This setting instructs the product to interpret RGB color as sRGB, which is the accepted standard of Microsoft and the World Wide Web Consortium (W3C).
Match colors The process of matching product output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/cljcp6015. Use the following procedure to print color samples at the product using the control panel: 1. Press Menu. 2. Press the checkmark button . 3. Select PRINT CMYK SAMPLES or PRINT RGB SAMPLES to print the samples. to highlight INFORMATION, and then press the checkmark button PANTONE® color matching PANTONE has multiple color matching systems.
Advanced color use HP ImageREt 4800 HP ImageREt 4800 print technology is a system of innovative technologies developed exclusively by HP to deliver superior print quality. The HP ImageREt system sets itself apart from the industry by integrating technology advancements and optimizing each element of the print system. Several categories of HP ImageREt have been developed for a variety of user needs.
should be adapted to the HP Color LaserJet CP6015 Series. Select the appropriate color input profile from the printer driver. ● Default CMYK+. HP CMYK+ technology produces optimal printing results for most printing jobs. ● Specification for Web Offset Publications (SWOP). Common ink standard in the United States and other countries/regions. ● Euroscale. Common ink standard in Europe and other countries/regions. ● Dainippon Ink and Chemical (DIC).
11 Manage and maintain the product ENWW ● Information pages ● HP Easy Printer Care ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Set the real-time clock ● Manage supplies ● Replace supplies ● Clean the product ● Upgrade the firmware 137
Information pages Information pages provide details about the product and its current configuration. Use the following procedure to print the information pages. 1. Press Menu. 2. Press the down arrow to highlight INFORMATION, and then press the checkmark button 3. Press the down arrow to print. to highlight the required information, and then press the checkmark button . For more information about the available information pages, see Information menu on page 18.
HP Easy Printer Care Open the HP Easy Printer Care software Use one of the following methods to open the HP Easy Printer Care software: ● On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and then click Start HP Easy Printer Care. ● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy Printer Care icon. ● Double-click the desktop icon.
Section Options Support tab ● Device Status section: This section shows product-identification information and the product status. It indicates product-alert conditions, such as an empty print cartridge. After you correct a problem with the product, click the refresh in the upper-right corner of the window to update the status. button ● Device Management section: Provides links to information about HP Easy Printer Care, to advanced product settings, and to product usage reports.
Section Options NOTE: This item is available only for HP color products that support Color Access Control. NOTE: This item is available from the Overview and Support tabs.
Embedded Web server Use the embedded Web server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the embedded Web server: NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care to view the product status instead of the embedded Web server. ● View product status information.
Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the product status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page.
Tab or section Options ● Wake Time: Allows you to set or edit a wake time for the product to become ready. ● Restrict Color: Allows you to permit or restrict color printing. You can specify permissions for individual users or for jobs that are sent from specific software programs. NOTE: The Settings tab can be password-protected. If this product is on a network, always consult with the system administrator before changing settings on this tab.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
Security features This section explains important security features that are available for the product: ● Secure the embedded Web server ● Secure Disk Erase ● Lock the control-panel menus Secure the embedded Web server Assign a password for access to the embedded Web server so that unauthorized users cannot change the product settings. 1. Open the embedded Web server. See Embedded Web server on page 142. 2. Click the Settings tab. 3. On the left side of the window, click Security. 4.
stored on a system RAM disk (if one is used). This feature does not impact data that is stored on the flash-based system boot RAM. Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the product cleans up temporary data for jobs after the erase mode has been changed.
Set the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print, so you can identify the most recent versions. Set the real-time clock Set the date Set the date format Set the time Set the time format 1. Press Menu. 2. Press the down arrow . checkmark button 3. Press the down arrow . button 4. Press the checkmark button 5. Press the down arrow . 6.
ENWW 5. Press the down arrow . button to highlight TIME FORMAT, and then press the checkmark 6. Select the appropriate TIME FORMAT, and then press the checkmark button save.
Manage supplies Use genuine HP print cartridges for the best printing results. Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
Replace supplies When you use genuine HP supplies, the product automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. For more information about ordering supplies, see Supplies and accessories on page 255 Locate supplies Supplies are identified by their labeling and their blue plastic handles. The following figure illustrates the location of each supply item.
Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item. Usage conditions and print patterns may cause results to vary.
Replace print cartridges 1. Grasp the grips on the sides of the front door and pull down to open. 2. Grasp the handle of the used print cartridge and pull out to remove. 3. Store the used print cartridge in a protective bag. Information about recycling used print cartridges is on the print-cartridge box. 4. Remove additional print cartridges in the same manner. 5. Remove the new print cartridge from its protective bag. NOTE: ENWW Store the protective bag in a secure place for future use.
6. Hold both sides of the cartridge and shake up and down 5-6 times. 7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. 8. Insert additional print cartridges in the same manner. 9. Grasp the grips on the sides of the front door and lift up to close. To recycle the used print cartridge, follow the instructions included with the new print cartridge.
The product uses four colors and has a different image drums for each color: black (K), magenta (M), cyan (C), and yellow (Y). Replace an image drum when the control panel displays REPLACE DRUM message. The control-panel display also indicates the color that should be replaced (if a genuine HP cartridge is currently installed). Replacement instructions are included in the image drum box. NOTE: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water.
5. Remove the new image drum from its protective bag. NOTE: Store protective bag in a secure place for future use. NOTE: Do not shake the image drum. NOTE: Do not touch the green cylinder on the bottom of the image drum because it can damage the drum. 6. Align the image drum with the correct slot and insert the image drum until it clicks into place. The gray protective cover on the bottom of the drum automatically slides off as the image drum is inserted. You can discard this cover. 7.
Install memory You can install more memory for the product by adding a dual inline memory module (DIMM). CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product. Install DDR memory DIMMs ENWW 1. Turn the product off. 2. Disconnect all power and interface cables.
3. Locate the black formatter pressure release tabs on the formatter board in the rear of the product. 4. Gently press the black tabs toward each other. 5. Gently pull on the black tabs to pull the formatter board from the product. Place the formatter board on a clean, flat, grounded surface.
6. If you are adding a DIMM to slot 2, locate the hard disk release tab on the bottom of the formatter board, and then pinch the tab to release the end of the hard disk assembly. 7. Rotate the end of the hard disk assembly upward until you can disengage the hinge tabs at the other end. 8. Leaving the hard disk assembly plugged in, lay it to the side to allow space to add or replace the DIMM in slot 2. 9.
11. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. O OXO XOX XOX O OXO XOX XOX O OXO XOX XOX XO XO XO XO XO O OXO XOX XO XOX XO XO XO XOXOXO XOXOXO XOXOXO XO XOXOXOXOXOXO XOXOXO XOXOXOXOXOXO XOXOXOXO XO XO XO XOXOXO XO XO XO XO XO XOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO 12.
15. Reconnect the power cable and interface cables, and turn the product on. 16. To enable the new memory, see the following section. Enable memory for Windows 1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click Settings, and then click Printers and Faxes. -orWindows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
Install an HP Jetdirect or EIO print server card or EIO hard disk This product is equipped with two external I/O (EIO) slots. You can install an additional HP Jetdirect print server card or a hard disk in the available slots. 1. Turn the product off. 2. Disconnect all power and interface cables.
ENWW 3. Locate an open EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. 5. Insert and tighten the retaining screws that came with the print server card.
6. Reconnect the power cable and remaining interface cables, and turn the product on. 7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. Perform one of these steps: ● Choose the correct port.
ENWW 2. Push up to on the staple cartridge to remove it from the booklet maker or stapler/stacker. 3. Insert the replacement staple cartridge unit into the stapler unit. 4. Push the staple cartridge unit into the stapler unit until it clicks into position. 5. Close the front door.
Replace saddle stitch staple cartridges in the booklet maker 1. Open the front door of the booklet maker. 2. Grasp the blue handle and pull the staple carriage out of the booklet maker. 3. Grasp the small blue handle on the staple cartridge unit and pull it toward you, then swing the staple cartridge unit into an upright position. 2 1 4. Grasp the edges of each staple cartridge and pull up firmly to remove the staple cartridges from the staple cartridge unit.
5. Unpack the new cartridges and remove the plastic packing lock from each one. 6. Hold the new cartridges so that the arrows on the cartridges align with the arrows on the staple cartridge unit and insert them into the unit. 7. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle. 1 2 8. ENWW Push the staple carriage back into the booklet maker finisher.
9. Close the front door of the booklet maker.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the device from dust and debris.
Upgrade the firmware The product has remote firmware update (RFU) capability. Use the information in this section to upgrade the product firmware. Determine the current firmware version 1. Press Menu. 2. Press the down arrow to highlight INFORMATION, and then press the checkmark button 3. Press the down arrow button to print. to highlight PRINT CONFIGURATION, and then press the checkmark The firmware datecode is listed on the Configuration page in the section called Printer Information.
ftp://192.168.0.90 . 4. Locate the downloaded .RFU file for the product. 5. Drag and drop the .RFU file onto the PORT icon in the browser window. NOTE: The product turns off and then on automatically to activate the update. When the update process is complete, a READY message displays on the product control panel. Use FTP to upgrade the firmware on a network connection using Microsoft Windows NOTE: The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM).
Use HP Web Jetadmin to upgrade the firmware This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. See Use HP Web Jetadmin software on page 145. Complete the following steps to update a single product through HP Web Jetadmin after downloading the .RFU file from the HP Web site. 1. Start HP Web Jetadmin. 2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder. 3.
Upgrade the HP Jetdirect firmware The HP Jetdirect network interface in the product has firmware that can be upgraded separately from the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. See Use HP Web Jetadmin software on page 145. Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin. 1. Open the HP Web Jetadmin program. 2. Open the Device Management folder in the drop-down list in the Navigation panel.
174 Chapter 11 Manage and maintain the product ENWW
12 Solve problems ENWW ● Solving general problems ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Performance problems ● Solve network connectivity problems ● Product software problems ● Solve common Macintosh problems 175
Solving general problems If the product is not responding as expected, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b.
Mac OS X: Open Print Center, (or Printer Setup Utility for Mac OS X v. 10.3), and double-click the line for the HP Color LaserJet CP6015. 8. Verify that you have installed the HP Color LaserJet CP6015 series printer driver. Check the program to make sure that you are using an HP Color LaserJet CP6015 series printer driver. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using.
Automatic neutral calibration The product can be set up to periodically perform an automatic calibration that adjusts the toner mixture in order to optimize neutral colors. If you periodically see a page printed that has a band of colors in the center of the page, the AUTO NEUTRAL CALIBRATION option might be enabled. The default setting is OFF. You can disable this option to eliminate these extra printed pages. 1. Press Menu. 2. Press the down arrow .
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the status message READY appears if the product is online.
Control-panel messages Table 12-1 Control-panel messages Control panel message Description Recommended action 10.32.00 Unauthorized Supply An unauthorized print cartridge has been installed. 1. If the message persists after loading authorized cartridges, contact HP Support at www.hp.com/support/ cljcp6015. 2. Press the checkmark button to continue with this print cartridge. For help press (Help button) 10.91.00 PRINT CARTRIDGE ERROR The black print cartridge is defective and needs to be replaced.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action 13.12.XX JAM IN LEFT ACCESSORY There is a paper jam in third-party output accessory. 1. Follow the onscreen instructions to find and remove the jammed paper. 2. If the message persists after clearing all pages, contact HP Support at www.hp.com/support/cljcp6015. 13.JJ.NT FUSER AREA JAM 13.JJ.NT FUSER WRAP JAM A jam has occurred in the duplex and feed area. A jam has occurred in the fuser.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action 13.JJ.NT JAM IN TRAY 1 A jam has occurred in Tray 1. 1. Clear all paper from Tray 1. 2. Press the checkmark button 1. Open the indicated tray. 2. Clear all paper. 3. Press the checkmark button 13.JJ.NT JAM IN TRAY 13.JJ.NT TRANSFER AND FUSER JAM 13.JJ.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action If the message persists, contact HP Support at www.hp.com/support/cljcp6015. 40 BAD EIO X TRANSMISSION The connection between the product and the EIO card in the specified slot has been broken. Press the checkmark button to clear the error message and continue printing. Try to reinstall the EIO card.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action See Jams on page 200 for more troubleshooting information. 48.01 TRANSFER UNIT ERROR The transfer belt has dislocated during printing. For help press (Help button) 50.X FUSER ERROR Turn product off then on. If the message persists, contact HP Support at www.hp.com/support/cljcp6015. A fuser error has occurred. Make sure you have the correct fuser. Reseat the fuser.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action 58.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 59.XY ERROR To continue turn off then on A temporary printing error has occurred.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action To continue press button). functions might occur if an error occurred in permanent storage. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) One or more product settings are invalid and have been reset to the factory-default settings.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action CARD SLOT FILE OPERATION FAILED A PJL file system command attempted to perform an illogical operation. Press the checkmark button to clear. A PJL file system command could not store something on the file system because the file system was full. Press the checkmark button to clear. The file system device is protected and no new files can be written to it. Press the checkmark button to clear.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action If error persists, contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp.com/ support/cljcp6015 Cooling Device... The product is adding additional pauses to the print cycle in order to cool down. The product has recently experienced a period of heavy usage, so it has entered a cooling cycle in order to maintain a supported operating temperature.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action EXTERNAL DEVICE INITIALIZING The external paper handling device is initializing. No action is necessary. FINISHING PROCESS NOT FUNCTIONAL A finishing process has failed. Press the help button for help. The incorrect fuser was installed. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Table 12-1 Control-panel messages (continued) Control panel message INSTALL SUPPLIES For status press Description Press the checkmark button which supplies need replaced. Recommended action to identify 3. Install or adjust roller unit. 4. Close the transfer access panel. 5. Close the right door. Insert the supply item or make sure the installed supply item is fully seated.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action LOAD TRAY 1 [Type] [Size] Tray 1 is loaded and configured for a type and size other than the one specified in the job. 1. If the correct paper is loaded, press the . checkmark button 2. Otherwise, remove the incorrect paper and load Tray 1 with the specified paper. 3. If prompted, confirm the size and type of paper loaded. 4. Confirm that the paper guides are in the correct position. 5.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action Moving solenoid and motor The solenoid and a motor are moving as part of a component test. No action is necessary. No stored jobs Displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve. No action is necessary. NON HP SUPPLY IN USE A non HP supply is in use. A user authorized the use of non HP supplies when the HP supply was replaced.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action ORDER STAPLE CARTRIDGE The staple cartridge has reached the low threshold. Printing and stapling will continue until the staples need to be replaced. Order a staple cartridge. Press the to continue printing. checkmark button ORDER SUPPLIES More than one supply needs to be replaced or is nearing the end of its useful life. Order the necessary supplies.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action Paper temporarily comes into the output bin while printing a duplex job. Do not attempt to remove the pages until the job is complete. Do not grab paper as it temporarily comes into the output bin. The message will disappear when the job is finished. Processing... The product is currently processing a job but is not yet picking pages.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action image drum of the same color are not removed. To exit press the Stop button. REPLACE CARTRIDGE The identified print cartridge has reached the end of life. Printing can continue. Replace the specified color cartridge. Change print cartridges on page 152 REPLACE DRUM The specified color drum has reached the end of life. Replace image drum.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action Replace roller kit. REPLACE ROLLER KIT The REPLACE SUPPLIES menu is set to STOP AT LOW. The roller kit is at end of life. 1. Open the right door. 2. Open the transfer access panel. 3. Replace roller kit. 4. Close the transfer access panel. 5. Close the right door. To continue printing without replacing the . roller kit, press the checkmark button For help press (Help button) Replace roller kit.
Table 12-1 Control-panel messages (continued) Control panel message REPLACE TRANSFER KIT For help press (Help button) To continue press button) Description The REPLACE SUPPLIES menu is set to STOP AT LOW. The transfer kit has passed the low threshold. (Checkmark Recommended action 6. Close the transfer access panel. 7. Close the right door. Press the to continue printing until the transfer unit reaches the end of life or replace transfer kit. Replace transfer kit. 1. Open the right door. 2.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action Rotating Motor A component test is in progress; the component selected is the cartridge motor. Press STOP when ready to stop this test. Rotating Motor - To exit press STOP The product is executing a component test and the component selected is a motor. Press STOP when ready to stop this test. SANITIZING DISK % COMPLETE Do not power off The hard disk is being cleaned.
Table 12-1 Control-panel messages (continued) Control panel message Description Recommended action USB STORAGE NOT FUNCTIONAL A parameter in the USB storage is not working correctly. 1. Turn product off. 2. Disconnect the USB storage accessory, and replace with a new USB storage accessory. 1. Turn product off. 2. Reconnect the USB storage accessory. 3. Turn product on. For help press (Help button) USB STORAGE REMOVED A USB storage accessory has been disconnected.
Jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Supported paper and print media sizes on page 85. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product or copier. Do not use paper that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels.
Type of jam Procedure 13.XX.YY JAM ABOVE TOP OUTPUT BIN 13.XX.YY JAM IN TOP COVER AREA 2: See AREA 2 and AREA 3: Clear jams in the fuser area and the transfer area on page 204. 13.XX.YY FUSER AREA JAM 13.XX.YY FUSER WRAP JAM 13.XX.YY TRANSFER AND FUSER JAM AREA 4: See AREA 4: Clear jams in the duplex area on page 208 (for the HP Color LaserJet CP6015dn, x, and xh models only) 13.XX.YY JAM IN RIGHT DOOR AREA 5: See AREA 5: Clear jams in Tray 2 and the internal paper path on page 211. 13.XX.
ENWW 2. Open the right door. 3. If paper has jammed as it enters the output bin, gently pull the paper to remove it. 4. Close the right door.
AREA 2 and AREA 3: Clear jams in the fuser area and the transfer area CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Lift the green handle on the transfer-access panel and open the panel. 1 2 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
4. Close the transfer-access panel. 5. Open the fuser jam access door above the fuser and remove any paper that is visible. Then close the fuser jam access door. 2 1 6. Paper could also be jammed inside the fuser where it would not be visible. Remove the fuser to check for jammed paper inside. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. a. ENWW Pull the two blue fuser handles forward.
b. Rotate the fuser-release levers down to open them. c. Grasp the fuser handles and pull straight out to remove the fuser. CAUTION: d. The fuser weighs 5 kg (11 lbs). Be careful not to drop it. Open the two fuser jam access doors by pushing and rotating the rear door backward, and pulling and rotating the front door forward. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
ENWW e. Close both fuser jam-access doors and align the fuser with the arrows on the product. Push the fuser completely into the printer. f. Rotate the fuser-release levers up to lock the fuser into place. g. Push the fuser handles back to close them.
7. Close the right door. AREA 4: Clear jams in the duplex area NOTE: This procedure is for the HP Color LaserJet CP6015dn, de, x, and xh models only. 1. If jammed paper is visible in the duplex output area, gently pull it to remove it. 2. If no jammed paper is visible in the duplex output area, open the duplex switchback tray. Gently pull the jammed paper to remove it.
ENWW 3. Check for jammed paper inside the product. Open the right door. 4. If paper is jammed below the duplexing unit, gently pull the paper downward to remove it. 5. If paper is jammed inside the right door, gently pull the paper to remove it.
6. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it. 1 2 7. Lift the green handle on the transfer-assembly and open the panel. 1 2 8. Gently pull the paper out of the paper path.
9. Close the transfer-access panel. 10. Close the right door. AREA 5: Clear jams in Tray 2 and the internal paper path 1. ENWW Open the right door.
2. Lift the green handle on the transfer-access panel and open the panel. 1 2 3. Gently pull the paper out of the paper path. 4. Close the transfer-access panel.
ENWW 5. Open Tray 2 and make sure that the paper is stacked correctly. 6. Pull the tray completely out of the product by pulling and lifting it up slightly. 7. Remove any paper from the feeder rollers inside the product. 8. Reinsert Tray 2 by aligning the side rollers and pushing it back into the product.
9. Close the tray. 10. Close the right door. AREA 6: Clear jams in Tray 1 NOTE: Even if jammed paper is visible in Tray 1, clear the jam from the inside of the product by opening the right door.
1. Open the right door. NOTE: When clearing jams of long paper (11 x 17, 12 x 18, A3, and banners), it may be necessary to cut or tear the jammed paper before opening the right door. 2. ENWW If paper is visible inside the right door, gently pull the paper downward to remove it.
3. If paper has entered the internal paper path, lift the green handle on the transfer-access panel and open the panel. 1 2 4. Gently pull the paper out of the paper path. 5. Close the transfer-access panel.
6. Close the right door. Clear jams when printing banners If a paper jam occurs while printing with banner paper, gently pull the paper forward through the output bin or back through Tray 1 to remove the paper from the paper path. After removing the paper, open and close the right door to clear the jam message from the control panel. If you cannot remove the paper, carry out the following steps: 1. Open the right door.
2. Lift the green handle on the transfer-access panel and open the panel. 1 2 3. Gently pull the paper out of the paper path 4. Close the transfer-access panel.
5. Close the right door. AREA 7: Clear jams in optional Trays 3, 4, and 5 ENWW 1. Open the right door. 2. If paper is visible in the paper-input area, gently pull the jammed paper up to remove it.
3. Close the right door. 4. Open the lower right door. 5. Gently pull the jammed paper to remove it.
ENWW 6. Open the tray that is indicated in the control-panel message, and make sure that the paper is stacked correctly. 7. Close the tray. 8. Close the lower right door.
AREA 8: Clear jams in the optional finishing devices Clear jams in the output-accessory bridge 1. Lift the latch on the top cover of the output-accessory bridge and open the top cover. 2. Gently pull the jammed paper to remove it. 3. Close the top cover of the output-accessory bridge. Clear jams in the sorter area 1. Lift the latch on the top cover of the finishing device, and open the top cover. NOTE: Opening the top cover releases pressure on the output-bin rollers.
2. Remove jammed paper from the output bin or from the inside of the finishing device. 3 3. ENWW 2 1 Close the top cover of the finishing device.
4. Lift the swing guide panel in the output bin. If you can see any jammed paper, gently pull it out. Clear jams in the booklet maker 1. If the paper is visible in the booklet output bin, gently pull the paper to remove it. 2. Open the front door of the booklet maker. 3. Push the upper delivery guide to the right, and remove any jammed paper.
4. Push the lower delivery guide to the right, and remove any jammed paper. 2 1 ENWW 5. The positioning knob is the smaller, green dial on the right. Turn the positioning knob counterclockwise. 6. The jam-release knob is the larger, green dial on the left. Push in the jam-release knob, and then turn it clockwise to move any jammed paper into the output bin. 7. Close the front door of the booklet maker.
Clear staple jams Clear staple jams in the main stapler The HP 3-bin Stapler/Stacker and the HP Booklet maker/Finisher Accessory each have a main stapler, which is located near the top of the finishing device. 1. Open the front door of the finishing device. 2. To remove the staple cartridge, pull up on the green handle and pull out the staple cartridge. 3. Lift up on the small lever at the back of the staple cartridge. 4. Remove the damaged staples that protrude from the staple cartridge.
5. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 6. Reinsert the staple cartridge into the finishing device, and push down on the green handle until it snaps into place. 7. Close the front cover of the finishing device. Clear staple jams in the booklet maker The booklet maker has an additional saddle stitch stapler that is below the main stapler. The saddle stitch stapler has two staple cartridges. 1. ENWW Open the front door of the booklet maker.
2. Push the upper delivery guide to the right, and remove any jammed paper. 1 2 3. Grasp the blue handle for the stapler carriage and pull it straight out. 4. Grasp the handle of the blue staple cartridge unit and pull it toward you, then swing the staple cartridge unit into an upright position.
5. Check each staple cartridge for jammed staples. a. On each staple cartridge, press down on the green plastic tabs while lifting the jam clearance plate. CAUTION: Do not place your fingers or hands underneath the staple cartridge during this procedure. 1 2 3 b. Remove any jammed staples. Remove any damaged staples and the entire sheet of staples that the damaged staples were attached to. c. Press down on the jam clearance plate to close it.
7. Push the staple carriage back into the booklet maker. 8. Close the front door of the booklet maker. Jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● AUTO — The product attempts to reprint jammed pages when sufficient memory is available. ● OFF — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.
Paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove excess paper from the input tray. Print paper is sticking together. Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray.
Product pulls from incorrect tray Cause Solution The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program.
Paper does not feed from Tray 2, 3, 4, or 5 Cause Solution the printer driver has been configured to recognize the optional trays. An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.
Product will not duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly ENWW Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead.
Understand lights on the formatter Three LEDs on the formatter indicate that the product is functioning correctly. 1 2 1 Heartbeat LED 2 HP Jetdirect LEDs HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed. For link failures, check all of the network cable connections.
Solve image quality problems This section helps you define print quality problems and what to do to correct them. Often print quality problems can be handled easily by making sure that the product is properly maintained, using paper that meets HP specifications, or running a cleaning page. Example print quality problems Some print quality problems arise from use of inappropriate paper. ● Use paper that meets HP paper specifications. ● The surface of the paper is too rough.
(0) (36mm) (40mm) (50mm) (71mm) (82mm) (94mm) (144mm) (148mm) 36 mm Developer roller in an image drum. The print quality defect will be in one of the four image drums (image drum). 40 mm Charge roller in an image drum. The print quality defect will be spots or dots sometimes caused when feeding labels and will be in one of the four image drums (image drum). 50 mm Transfer 1 roller in the transfer unit (transfer kit). 71 mm Transfer 2 roller in the roller kit (transfer kit).
144 mm Pressure roller in the fuser (fuser kit). 148 mm Fusing roller in the fuser (fuser kit). To identify if the image drum is the problem, insert an image drum from another HP Color LaserJet CP6015 series, if one is available, before ordering a new image drum. If the defect repeats at 94.0 mm (3.75 inch) intervals, try replacing the image drum before replacing the fuser.
If following the procedures do not improve print quality, go to www.hp.com/support/cljcp6015. Use supported paper Using unsupported paper or other media in the product can cause a wide variety of image quality problems. For a list of supported paper types, see Supported paper types on page 89. Calibrate the product Calibration is a product function that optimizes print quality. If you experience any image-quality problems, calibrate the product. 1. Press Menu. 2. Press the down arrow .
6. Select the paper type that best matches the paper that is loaded in the product. Use the table below to help select the best type in the driver. The table maps the default settings for specific paper types to the types that are listed in the driver and on the product control panel. For example, if you are using glossy paper that is 125 g/m2, the type that would be selected in the printer driver is XHVY Glossy 131-175 g/m2.
A CLEANING message appears on the product control panel display while the cleaning is taking place. In order for the cleaning page to work correctly, print the page on copier-grade paper (not bond, heavy, or rough paper). A blank page will be printed when the task is complete. Discard the page. Create and use the cleaning page 1. Press MENU. 2. Press the up arrow or down arrow checkmark button . 3. Press the up arrow or down arrow / to scroll to PRINT QUALITY, and then press the checkmark button . 4.
Clean the registration second transfer assembly 1. Open the right door. 2. Locate and remove the cleaning brush. 3. Lift the green handle on the transfer-access panel and open the panel.
4. Clean the media sensor with the cleaning brush. 5. Close the transfer access panel, and replace the cleaning brush in its holder. 6. Close the right door.
Use manual print modes Try the following manual print modes to see if they solve the image quality problems. These options can be found in the Optimize sub-menu under the control panel Print Quality menu. See Print Quality menu on page 22. ENWW ● PAPER CURL: The REDUCED setting decreases full speed to 10 PPM (instead of 40 PPM) and 3/4 speed to 7.5 PPM (instead of 30 PPM) in order to reduce paper curl problems. ● PRE-ROTATION: Set this feature to ON if horizontal streaks appear on pages.
● PRE-ROTATION: Turn this feature ON if horizontal streaks appear on pages. Using this feature increases the warm-up time for the device. ● TRACKING CONTROL: Improves color stability by adjusting the bias voltage. Make sure this mode is set to ON. Print-quality-troubleshooting pages Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems. 1. Press Menu. 2. Press the down arrow 3.
Performance problems Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier media types can slow the print job.
Solve network connectivity problems If the product is having problems communicating with the network, use the information in this section to resolve the problem. Solve network printing problems NOTE: HP recommends that you use the product CD to install and set up the product on a network. ● Make sure that the network cable is securely seated into the product's RJ45 connector. ● Make sure that the Link LED on the formatter is lit. See Understand lights on the formatter on page 236.
Verify communication over the network If the HP Jetdirect configuration page shows an IP address for the product, use this procedure to verify that you can communicate with the product over the network. 1. Windows: Click Start, click Run, and then type cmd . An MS-DOS command prompt opens. -orMac: Click Applications, click Utilities, and then open the Terminal application. The terminal window opens. 2. Type ping followed by the IP address. For example, type ping XXX.XXX.XXX.XXX where "XXX.XXX.XXX.
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. An error message was displayed during the software installation ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software.
Solve common Macintosh problems This section lists problems that can occur when using Mac OS X. Table 12-2 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .
Table 12-2 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution , where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt.
Table 12-2 Problems with Mac OS X (continued) When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
254 Chapter 12 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 255
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ● Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to www.hp.
Part numbers Ordering information and availability might change during the life of the product.
Item Description Part number Image fuser kit 220 volt CB458A Roller kit CB459A Image transfer kit CB463A Cables and interfaces Item Description Part number Enhanced I/O (EIO) card HP Jetdirect 635n IPv6/IPsec Print Server J7961G USB cable 2-meter standard USB-compatible device connector C6518A 258 Appendix A Supplies and accessories ENWW
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP6015 Series product One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge and image drum limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Customer self repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/cljcp6015 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.
266 Appendix B Service and support ENWW
C ENWW Product specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Environmental specifications 267
Physical specifications Table C-1 Product dimensions 1 Product Height Depth Width Weight1 HP Color LaserJet CP6015n 580 mm (22.8 inches) 635 mm (25 inches) 704 mm (27.7 inches) 86.2 kg (190.1 lb) HP Color LaserJet CP6015dn 580 mm (22.8 inches) 635 mm (25 inches) 704 mm (27.7 inches) 86.2 kg (190.1 lb) HP Color LaserJet CP6015de 580 mm (22.8 inches) 635 mm (25 inches) 704 mm (27.7 inches) 86.2 kg (190.1 lb) HP Color LaserJet CP6015x 972.8 mm (38.
Electrical specifications WARNING! Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This can damage the product and void the product warranty. Table C-3 Power requirements (HP Color LaserJet CP6015 Series) Specification 110-volt models 230-volt models Power requirements 100 to 127 volts (± 10%) 220 to 240 volts (± 10%) 50/60 Hz (± 2 Hz) 50/60 Hz (± 2 Hz) 12.0 Amps 6.
Acoustic specifications Table C-5 Sound power and pressure level1 (HP Color LaserJet CP6015 Series) Sound power level Declared per ISO 9296 Printing2 LWAd= 6.8 Bels (A) [68 dB(A)] Ready LWAd= 5.8 Bels (A) [58 dB(A)] Sound pressure level Declared per ISO 9296 Printing2 LpAm=52.7 dB (A) Ready LpAm=40.3 dB (A) 1 Values subject to change. See www.hp.com/go/cljcp6015_firmware for current information.
Environmental specifications ENWW Environmental condition Recommended Allowed Storage/standby Temperature (product and print cartridge) 17° to 25°C (62.
272 Appendix C Product specifications ENWW
D ENWW Regulatory information 273
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Type Carbon monofluoride lithium battery Weight 0.8 grams Location Formatter board User removable No This product contains mercury in the fluorescent lamp of the control panel liquid crystal display that might require special handling at end-of-life. For recycling information you can visit www.hp.com/go/recycle or contact your local authorities or the Electronics Industry Alliance (www.eiae.org).
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050–1 and EN 17050–1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0601–00–rel. 1.
Certificate of volatility This is a statement regarding the volatility of customer data stored in memory. It also outlines how to erase secure data from the product. Types of memory Volatile memory The product utilizes volatile memory (64MB on the board and 512MB installed, for a total of 576MB) to store customer data during the printing and copying process. When the product is powered off, this volatile memory is erased.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet CP6015 Series-laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) ENWW Safety statements 283
284 Appendix D Regulatory information ENWW
Index Symbols/Numerics 3-bin mailbox capacity 4 specifications, physical 267 500-sheet input tray models including 2 500-sheet trays specifications, physical 267 A accessories ordering 256 part numbers 257 acoustic specifications 270 address, printer Macintosh, troubleshooting 251 advanced printing options Windows 128 agreements, maintenance 265 alerts, e-mail 64 alternative letterhead mode 128 anticounterfeit supplies 150 AppleTalk settings 38 Attention light locating 12 automatic media sensing 100 B bann
locking menus 147 menus 14, 15 messages, alphabetical list 180 messages, numerical list 180 messages, types of 179 Service menu 47 settings 54, 62 Show Me How menu 16 controlling print jobs 101 copies, number of Windows 128 copying quality, troubleshooting 237 speed specifications 3 counterfeit supplies 150 cover pages 65, 125 covers, locating 6 custom-size paper settings Macintosh 65 customer support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 264 D Data ligh
downloading 57 opening 139 options 139 supported browsers 57 supported operating systems 57 using 139 HP fraud hotline 150 HP Jetdirect print server firmware updates 173 installing 162 lights 236 models including 2 HP Jetdirect print servers installing 162 HP Printer Utility 63, 64 HP Printer Utility, Macintosh 63 HP tough paper 121 HP Universal Print Driver 52 HP Web Jetadmin firmware updates 172 HP-UX software 59 humidity requirements 271 I I/O (input/output) menu 36 I/O configuration network configuratio
Material Safety Data Sheet (MSDS) 277 media custom-size, Macintosh settings 65 first page 65 pages per sheet 66 Show Me How menu 16 stapler support 110 supported sizes 85 memory features 3 included 2, 63 insufficient 182, 190 part numbers 258 permanent storage error messages 185 supply errors 180 Menu button 12 menu map description 18 menus configure device 20 diagnostics 43 hierarchy 15 I/O (input/output) 36 information 18 paper handling 19 printing 20 resets 41 retrieve job 17 system setup 27 menus, contr
portrait orientation setting, Windows 126 ports included 4 locating 9 troubleshooting Macintosh 252 PostScript Printer Description (PPD) files included 63 power specifications 269 troubleshooting 176 power switch, locating 6 PPDs included 63 presets (Macintosh) 65 print cartridge managing 150 print cartridges error messages 189 Macintosh status 68 non-HP 150 ordering through embedded Web server 144 part numbers 257 recycling 275 replacing 152 storage 150 warranty 261 print media loading in tray 1 92 print o
sleep delay changing settings 108 disabling 108 enabling 108 time 108 sleep mode 108 sleep settings power specifications 269 software embedded Web server 57 HP Easy Printer Care 57, 139 HP Printer Utility 63 HP Web Jetadmin 57 Macintosh 63, 82 problems 250 settings 54, 62 supported operating systems 50, 62 uninstalling Macintosh 62 Windows 82 Solaris software 59 space requirements 267 special media guidelines 91 special paper guidelines 91 specifications acoustic 270 electrical 269 features 3 operating envi
configure 99 double-sided printing 67 included 2 load 92 Macintosh settings 64 Show Me How menu 16 specifications, physical 267 trays, status HP Easy Printer Care 139 troubleshooting blank pages 247 checklist 176 control panel messages, numerical 180 duplexing 235 EPS files 252 error messages, alphabetical list 180 error messages, numerical list 180 Macintosh problems 251 network printing 248 overhead transparencies 239 pages not printing 247 pages printing slowly 247 paper handling problems 231 quality 237
292 Index ENWW
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