HP StoreEver Command View for Tape Libraries Version 3.7.
Version: Command View for Tape Libraries version 3.7.00, and Interface Manager firmware version I274 Description This document describes enhancements and fixes for HP Command View for Tape Libraries 3.7.00 and Interface Manager firmware version I274. HP SMI-S Tape Provider runs in the background on Command View for Tape Libraries. Update recommendation Optional. Supersedes Command View for Tape Libraries versions 3.6.00 and 3.6.01 Product models • Supports all models of HP ESL E-Series Tape Library.
• Microsoft Windows Server 2003 SP2 (32/64 bit), Server 2008 R2, or Server 2008 (32/64 bit) • Compatible with VMware ESXi 5.0 and 5.1 Recommended system For environments with up to 20 tape libraries: • 3.0-GHz CPU or greater, Dual Core, 4-GB RAM For environments with 20 to 70 tape libraries: • 3.0-GHz CPU or greater, Dual Core, 16-GB RAM For environments with more than 70 tape libraries, or more than 900 tape drives (total), multiple management stations will be required.
1. 2. 3. 4. 5. • Close all open browser windows. From the Windows Control Panel, select Java. Select the Advanced tab. Expand the Default Java for browsers node and select the item for your browser if it is not already selected. Click OK. An internet connection is recommended so that Command View for Tape Libraries can connect to the HP Support website.
Product Version LTO4 drives H6CW LTO3 drives L68W EML E-Series Tape Library Library (and robotics) 1493 Command View TL 3.7.00 Interface Manager I274 2Gb Fibre Channel Interface Controllers 5.9.63 4Gb Fibre Channel Interface Controllers 5.9.77 LTO6 drives J3AS LTO5 drives I68S LTO4 drives H66S LTO3 drives L6HS MSL Tape Libraries MSL6480 4.00 MSL G3 2024 6.10 MSL G3 4048 8.60 MSL G3 8048 1120 MSL G3 8096 1120 Autoloader 1/8 Autoloader 1 4.
Command View TL upgrade support NOTE: Upgrading to Command View TL 3.7.00 is only supported from versions 3.6.00 and 3.6 Patch 1. If your current Command View TL software is older than 3.6.00 or 3.6 Patch 1, upgrade to version 3.6.00 or 3.6 Patch 1 before you upgrade to 3.7.00. Command View TL Operating System 3.7.
HP SMI-S Tape Provider See the HP StoreEver SMI-S Tape Provider Release Notes at http://www.hp.com/support/cvtl. Installation instructions If upgrading your Interface Manager from an I231 or lower release, ensure that the FTP server on the Interface Manager is clear of all extra files. CAUTION: Failure to clear these files may result in damage to the library and the need for service intervention. 1. 2. If you have a firewall that prevents FTP access, disable the firewall.
Use advisory ESL-e c01464098 or EML c01463974 to upgrade directly to I232 and CVTL 2.8.00 from any revision less than I232. Then, perform the upgrade to I270 using CVTL 2.8.00. CAUTION: Customers upgrading from HP StorageWorks ESL E-Series library firmware 6.20 to 6.22 or higher via Interface Manager or Command View TL in an HP StorageWorks ESL E-Series library will encounter the following message: “Interface Manager (IM) unable to verify whether firmware update completed or not, please check the device.
NOTE: HP Command View for Tape Libraries 3.0.00 and later uses Adobe Flash Player. If you have an Internet connection from the Command View TL server, to http://get.adobe.com/flashplayer/ use it to download flash player with an administrator account. Do not upgrade to Command View Tape Library 3.0.00 or later if you can not get flash player to install; instead, remain at the 2.8.00 revisions. To install the 3.7.
5. 6. Use Command View for Tape Libraries to upgrade: • to 5.9.63 firmware for the 2GB Fibre Channel Interface Controllers • to 5.9.77 firmware for the 4Gb Fibre Channel Interface Controllers Use Command View for Tape Libraries to upgrade ESL G3, ESL E-Series, EML E-Series library firmware. If the EML E-Series is below 1200, upgrade to 1200. If the EML E-Series library is below 1407, upgrade to 1407. The EML library firmware can now be update to the newer firmware. 7. 8. 9.
Version 3.5.
• Secure Manager host access is now configured using Access Control Groups for increased flexibility. • Users now log in once to the management station, instead of repeatedly logging in each time a new library is managed.
• Support for zero drive cabinets in ESL E-Series Tape Libraries with a Cross-Link Mechanism (CLM) In CLM configurations, secondary cabinets (cabinets 2-5) can contain zero drives. • Browser support Support for Microsoft Internet Explorer v8 and Firefox v3.0 or v3.5. Version 2.6.01 • N/A Version 2.6.00 • Support for LTO5 Tape Drives LTO5 tape drives are fully supported. LTO5 drives support up to 8 Gbps port speeds.
This data is viewable in the Command View TL user interface. It can also be exported, on demand or at scheduled times, to a comma-separated-values (.CSV) format file for analysis with spreadsheet programs or custom scripts. • NTP clock synchronization The Interface Manager can now synchronize its clock and the clocks of other library components (such as the Library Controller and Interface Controllers) with Network Time Protocol (NTP) servers.
stateless, DHCPv6, or manual addresses. Command View for Tape Libraries or the command line interface can be used for all network configuration. • SSH/SFTP support The library now supports client connections from SSH/SFTP clients. Telnet and FTP can be disabled for the highest level of security. • Aggregated library status from Command View Launcher panel The launcher panel displays status icons for each library. Users can quickly scan the launcher panel to determine library status.
• Rebooting the Interface Manager after turning the auto support ticket feature on or off from the CLI is no longer required. • The CLI session is no longer terminated if out-of-range port numbers are given for the CLI command Set Interface Hostport. An error message is now displayed. • Fixed an issue so that It is now possible to set IPV6 destinations for SNMP traps.
• Fixes for numerous CLI formatting errors. • Fixed a potential issue where a “Failed to Migrate Drive” error could be reported when using the Drive Update Wizard to migrate a LTO1, LTO2, or LTO3 drive to a LTO4 or LTO5 drive. The error was most likely to occur on a partitioned library. • Corrected handling of the restore config operation. Now, a config file created up to two major revisions prior to the current firmware can be restored.
• After a drive had been physically replaced, the maps from the old drive would not get moved to the new drive. This would result in the user having to clear all the drives and remap all hosts. This item is fixed. • The Interface Manager now flags drives that are the wrong type (for example, EML drive in an ESL E-Series library). • Stale sessions would cause connectivity and memory issues. Stale sessions are now cleared more often.
• Restoring a previously saved configuration can fail When restoring a previously saved Interface Manager configuration, a failure could occur when restoring the LTO4 drive port settings. This item has been fixed. • After setting factory defaults via the Operator Control Panel, drives do not login to McData switch Only ESL E-Series libraries are affected by this behavior. The fix has been implemented in 7.5 ESL E-Series library firmware.
• Secure Manager feature remains green despite disconnecting a drive If a drive fibre cable is disconnected from an interface controller, Command View for Tape Libraries was not detecting that the management path had been lost. This item has been fixed. • Restoring a 2.32 saved configuration in 2.50 times out Due to an inter-process communication failure within the Interface Manager, restoring a previously saved configuration could timeout. This item has been fixed.
• SNMP trap IP addresses wrong on ESL E—Series Tape Libraries All IP address on the traps were 10.0.0.89 or 192.168.0.89 instead of the Public address of the library. In I260 this has changed to the public IP address. • SNMP management information base (MIB) command system.sysDescr.0 returning value of Linux instead of correct library type This caused issues during auto discover of devices. In I260 this command is set to return the library type instead.
• Dynamic mapping of hosts could fail while heavy backups in progress Modified the time-out and priority level for dynamic host mapping to allow dynamic host mapping to complete during periods of heavy backup activity. • Old key data could be retained in SKM after drive FRU swap Fixed a case where the SKM database retained both old key data and new key data after an LTO4 tape drive configured for encryption was replaced. • SMI-S discovery failed with 2.32 and Storage Essentials Fixed in release 2.
• New device analysis logs New device analysis logs section has been added into the Management stations support ticket.
• Dynamic mapping of hosts could fail while heavy backups in progress Modified the time-out and priority level for dynamic host mapping to allow dynamic host mapping to complete during periods of heavy backup activity. • Fixed several communications issues and memory loss problems in Interface Manager command line interface The Interface Manager would start out unable to telnet, or the Command View TL user interface would have library communications issues.
Data verification service stops and tests show blank results Symptom: The data verification service stops while a test is running and then all the test runs show blank results. Workaround: Restart the CVTL service from services.msc. Found in version: 3.7.00 Coexistence of LTT and CVTL issue Symptom: When CVTL and LTT are launched together on the same browser, CVTL launches with an error. Workaround: Use separate browsers for CVTL and LTT applications to avoid flex related issues. Found in version: 3.7.
Workaround: Click Ok in the dialog box. The Command View TL upgrade will continue for few minutes and then an “Installshield wizard complete” dialog box is displayed; click Finish in the dialog box to complete the installation. Found in version: 3.5.
and the Interface Manger sending the support ticket at the same time is causing the LTO3 drive to hang. Workaround: Back revision only the Interface Manager code to I270. If I274 is required for a different issue then in the Interface Manger CLI send the command “set support disable” can be used but this will disable tape assure.
Deteched duplicate HTTP-based FlexSession, generally due to the remote host disabling session cookies. Session cookies must be enabled to manage the client connection correctly." Workaround: Refresh the Command View TL and login again, or relaunch Command View TL. Found in version: 3.0.00 Support ticket .zip files do not have the service.log file for the management station Symptom: Support ticket .zip files do not have the service.log file for the management station Workaround: To view the service.
Interface Manager database “malformed” Symptom: The error An error occurred while updating data. Please retry the operation. is followed by SQLite error 11: database disk image is malformed. Workaround: Contact HP Support. Found in version: 2.7.00 LTO3 cleaning cartridge information is not saved Symptom: Most LTO3 drives are unable to save cleaning cartridge information.
Command View for Tape Libraries indicates that TapeAssure is disabled or not collecting for some libraries Symptom: EML and ESL E-Series Tape Libraries shipped before November 2007 may require a RAM upgrade in order to be TapeAssure capable. Without sufficient RAM on the Interface Manager card, TapeAssure will be disabled Workaround: A customer-installable RAM upgrade can be ordered as HP part number 464581-001 from the HP Parts Store (http://www.hp.com/buy/parts) or PartSurfer (http://partsurfer.hp.com).
The following network port is used by the Management Station to communicate with the Command View TL database: • 5450 (TCP) bidirectional (required for CVTL 3.5.00) By configuring your firewall with respect to Management Station to allow communication through these ports, the web browser you use to run Command View for Tape Libraries can be on the other side of a firewall from your Management Station.
• 443 (TCP) inbound, HTTPS Secure Webserver • 636 (TCP) outbound, LDAPS Secure LDAP Client Outbound • 1099…1108 (TCP) bidirectional, Java GUI RMI Connections • 5696 (TCP) outbound, KMIP communication port on the server. Library uses a non privileged port. • 5988 (TCP) inbound, SMIS/OpenWBEM • 5989 (TCP) inbound, Secure SMIS/OpenWbem-9000 In addition, if you are encrypting your LTO4 tapes using the HP Secure Key Manager (SKM), see the additional section on SKM firewall considerations.
Command View for Tape Libraries Launcher error loading, unable to view libraries Symptom: Assuming that Command View has been previously installed, there is a potential issue after Command View for Tape Libraries installation/upgrade where the Command View TL user interface encounters an exception and the Command View launcher does not load. The user sees an exception dialog with the high level error description of Error unmarshalling return, which is followed with more detailed error information.
Install of Command View for Tape Libraries 2.50 fails during database install Symptom: During install of Command View for Tape Libraries 2.50, a pop-up dialog appears stating that installation of the database has failed. Workaround: This can be caused if Cygwin is installed on the machine and appears in the Path environment variable. If this is the cause of the failure, it can be fixed by temporarily removing Cygwin from the Path and attempting the install again as follows: 1.
LTO4 drive firmware download fails with "doesn't match expected revision" Symptom: Performing a firmware download to an LTO4 drive fails with "New device firmware revision (Hxyy) doesn't match expected revision (Hxyz)". Workaround: The firmware may have been correctly updated. Wait 10 to 15 minutes and verify the firmware version is what you expect it to be. Found in version: 2.3.02 - 2.
Upgrading an ESL E-Series library from 6.20 to any revision reports a timeout error Symptom: Performing a library upgrade on an ESL E-Series library when using version 6.20 will report a timeout error. This error will be seen whether using Command View for Tape Libraries or the Interface Manager command line interface. Workaround: Ignore this message and wait another 15 minutes. Reboot your Interface Manager and verify that the correct version is reported. The upgrade should have occurred successfully.
Upgrading Command View for Tape Libraries reports an error "Setup could not uninstall CIMOM" Symptom: Upgrading from any previous release of Command View for Tape Libraries to version 2.2 or above may report an error message when upgrading the HP SMI-S Tape Provider that reads "Setup could not uninstall CIMOM". Clicking "OK" on this message continues with the upgrade and version 2.2 of Command View for Tape Libraries is correctly loaded.
component. No Host Access (Secure Manager) mapping operations can be performed due to the Critical status. Workaround: Unfortunately, the only workaround is to restore to system defaults. You will have to re-enter any Host Access (Secure Manager) mapping information and Interface Controller connection properties. Found in version: 2.
a single partition and then immediately remove it. Load port configuration from the front panel should then be enabled. Found in version: 2.0 (and above) The DHCP server, on a private LAN, can cause network configuration issues Symptom: All of the network ports, except the one labeled "NETWORK," support a private LAN used to communicate with the interfaces. This private network has a DHCP server to server up IP configurations to the interfaces.
Workaround: Set up the NTP server from the command line interface instead of the Command View TL user interface. Found in version: I250 Corrupt alerts will not display in Command View for Tape Libraries due to a parsing error Symptom: If a corrupt alert is logged into Interface Manager alerts then Command View for Tape Libraries will not be able to parse the alert log. Workaround: Save the current configuration, reset to the default, then restore the saved configuration.
Command View TL sometimes fails to set advance LTO drives' host port Fibre connections Symptoms: When setting up the drive hosts ports mode or speed under the following conditions, the ESL E-Series library can return a Busy status to the Interface Manager, causing the operation to fail.
ESL and EML E-Series tape libraries become unresponsive when configuring host port settings or restoring system defaults with direct connected host ports Symptoms: • The Interface Manager becomes slow or unresponsive. • Restore system defaults command hangs or has errors. • Interface Controller port configurations timeout or fail and do not set up. • The Interface Controller event log has LINK UP and LINK DOWN events continuously.
operating system from the Oracle website: http://www.oracle.com/technetwork/java/ archive-139210.html Installing Command View TL on a non-English Windows system fails to install the Command View TL database Symptom: Installing Command View TL on a non-English Windows operating system fails to install the Command View TL database Workaround: 1. Open the install database file in Wordpad: C:\Program files\Hewlett-Packard\Command View TL\config\CVINSTALLDB.
Found in version: 2.7 and 2.8 “HP StorageWorks CIM Object Manager” service not started after a custom installation of Command View TL with SMI-S Tape provider selected Symptom: Install Command View TL in custom mode with SMI-S Tape provider selected. The “HP StorageWorks CIM Object Manager” service is not started. When starting the service manually, the following warning appears: The HP StorageWorks CIM Object Manager service on Local Computer started and then stopped.
Workaround: When running consecutive Key Manager configuration commands, ensure that the Library has returned to Ready state before starting the next Key Manager configuration command. Cannot view generated support ticket details in the browser Symptom: Support Ticket+Actions+View Selected Support Ticket does not show the details of the generated support ticket in the browser. Workaround: Rename the library using only alphanumeric, space, underscore, and hyphen characters.
Command View TL installation exits Symptom: Command View TL installation will exit if any other application (PostGreSQL) is connected to port 5432. Workaround: Install Command View TL on a separate server where 5432 port is not used by any other applications. Found in version: 3.0 Host access changes do not display in the Host Symptom: Host access changes made through the Interface Manager CLI are not displayed in the Command View TL GUI Host Access panel.
Command View TL goes into a hang state Symptom: Command View TL for a managed library session goes into a hang state if you do not perform any operation for a long time. Workaround: Close the Command View TL browser session and re-launch Command View TL. Found in version: 3.0.0 Command View TL 3.0.00 launches and gets error 2032 Symptom: A browser window opens and all that is in the window is error 2032. This happens because Flash Player is not installed or is not install correctly.
Determining current version Determine Command View for Tape Libraries firmware version Click about in the top right corner of your browser window to verify the Command View for Tape Libraries version. Determine Interface Manager, interface controller, library robotics controller, and drive firmware versions Determine the firmware versions of Interface Manager, interface controller, library robotics controller, and drives by one of the following methods.
