HP StoreEver Command View for Tape Libraries (CVTL) v. 3.7 and Interface Manager Firmware v I274 Release Notes

Deteched duplicate HTTP-based FlexSession, generally due to the remote
host disabling session cookies. Session cookies must be enabled to manage
the client connection correctly."
Workaround: Refresh the Command View TL and login again, or relaunch Command View TL.
Found in version: 3.0.00
Support ticket .zip files do not have the service.log file for the management station
Symptom: Support ticket .zip files do not have the service.log file for the management station
Workaround: To view the service.log file, Launch Command View TL and manage the library.
1. On the left pane, navigate to Support tab.
2. Go to Action→Save Management Station Log as... and save the .zip file. By default the file name
will be msLogs.zip.
3. Extract the msLogs.zip from the saved location. The service.log for the management station will
be available.
Found in version: 3.0.00
Date/Time are incorrect after Daylight Savings Time (DST) change
Symptom: Libraries that are not configured with Network Time Protocal (NTP), the date/time is wrong
after the Daylight Saving Time (DST) flipover.
Workaround: On the libraries that are not configured with Network Time Protocal (NTP), Daylight
Saving Time (DST) has to be applied manually.
Found in version: 2.7.00
Secure Manager cannot communicate with the robotics, access control changes cannot
be made
Symptom: “ERROR: cannot communicate with the Robotics – communication must be established before
Host Access configuration can occur.” is displayed in the host access node under the configuration
tab. This occurs when a configuration file is restored to the library, and the interface controller currently
hosting the robot LUN is different from the interface controller that is specified to perform this task in
the configuration file.
Workaround: Reboot the interface manager to clear the problem. Avoid this error by saving a new
configuration file after any configuration change on the library.
Found in version: 2.7.00
The command line interface can disappear immediately after passwords are entered
Symptom: The command line interface can disappear immediately after passwords are entered.
Workaround: This is caused by logging into the Interface Manager before it is ready. Wait a few
seconds, then log in again.
Found in version: 2.7.00
Postgre database install failure
Symptom: When installing Command View TL, the installer might display Setup could not create
the cvtl_db database.
Workaround: Contact HP Support.
Found in version: 2.7.00
28 Workarounds