HP StoreEver Command View for Tape Libraries (CVTL) v. 3.7 and Interface Manager Firmware v I274 Release Notes

Command View for Tape Libraries Launcher error loading, unable to view libraries
Symptom: Assuming that Command View has been previously installed, there is a potential issue after
Command View for Tape Libraries installation/upgrade where the Command View TL user interface
encounters an exception and the Command View launcher does not load.
The user sees an exception dialog with the high level error description of Error unmarshalling return,
which is followed with more detailed error information.
This error has been seen when the underlying Java cache on the host machine is inconsistent, and
must be manually purged.
Workaround: To purge the Java cache, do the following:
1. Go to the Java Control Panel via Start->Control Panel->Java on the machine that is encountering
this exception.
2. Under the General tab, select the Delete Files… button contained within the Temporary Internet
Files frame.
3. A Delete Temporary Files dialog box will be presented to the user with check boxes next to various
items that should be deleted.
4. Please ensure that all of the items are checked, then press the OK button.
5. Finally, select the OK button from the Java Control Panel application.
6. Go back to the internet browser and try to start the Command View launcher.
Found in version: All 2.x versions
Robot missing from Interface Controller after Interface Manager reboot
Symptom: Sometimes at Interface Controller reboot the standalone SCSI over IP Protocol (SIPP) masters
are not set up by the time the Interface Manager reboots, and tries to discover the library. The robot
shows up missing from the Interface Controller
Workaround: Reboot the Interface Manger card after you reboot the interface controller.
Found in version: All versions
Command View for Tape Libraries cabling view sometimes shows the IP device as link
down
Symptom: The Cabling view on Command View for Tape Libraries is showing the IP device or robot
as link down
Workaround: This is a displaying issue and should be ignored. The IP device does not have a link
status.
Found in version: 2.32 - 2.70
No events/updates received from ESL library
Symptom: Library management actions launched on an ESL library from Command View for Tape
Libraries, such as firmware downloads, restore configuration commands, reset defaults, etc. appear
to be started, but no progress is reported, and the action eventually times out.
This can occur if Command View for Tape Libraries is running on a computer other than the primary
management station for the library.
Workaround: To receive events and updates, point the Command View TL user interface at the IP
address of the primary management station for the library you are trying to manage, as follows:
• In the address bar, replace the IP address or DNS name currently being used, with the IP address
or DNS name of the Primary Management Server for the given library.
Found in version: All
Workarounds 33