HP StoreEver Command View for Tape Libraries (CVTL) v. 3.7 and Interface Manager Firmware v I274 Release Notes

Command View TL sometimes fails to set advance LTO drives' host port Fibre connections
Symptoms: When setting up the drive hosts ports mode or speed under the following conditions,
the ESL E-Series library can return a Busy status to the Interface Manager, causing the operation to
fail. This happens when the following conditions occur:
• Polling from more than 20 hosts at a time
• Having the library doing an inventory or moving
• Experiencing 200 or more hosts in a zone to log in to a given drive
This issue occurs most often when selecting Apply Settings to All Drives. It has also been seen with the
CLI commands set drive hostport all mode nport|direct and set drive hostport
all speed 2|4|8.
Workaround: Use the CLI to set up the drive hosts ports mode and speed, one at a time. If a
command fails, send it more than one time until the command gets through to the library without the
library returning a Busy status. Use the following commands to set up the drives one at a time:
set drive hostport mode drive_number nport
set drive hostport speed drive_number 2|4|8
If you used the [all] option for following CLI commands: set drive hostport all mode
nport|direct and set drive hostport all speed 2|4|8, the output of the command will
show the drives that did not configure; those drives will need to be set one at a time.
Found in version: 2.6.00
TapeAssure is not collecting ticket information when Command View TL 2.5.00 and a
local user account was used then upgraded to 2.6.00 or later.
Symptoms: After Command View TL is upgraded from 2.5.00 to 2.6.00 or a later version, when the
TapeAssure service restarts it does not connect to the database. This may be because it was still using
the local Command View TL user account.
Workaround:
1. From the HP StorageWorks Command View TL launcher tab, right-click on the library. Make sure
connectivity passes. If it does not pass connectivity, closing Command View and restarting the
Command View TL service might fix the issue.
It must pass connectivity for the TapeAssure data to get to the Command View server. The
TapeAssure release notes for the firmware have the ports that should be open in the firewall.
2. Close Command View TL.
3. Right-click My Computer and select Manage.
4. In the Computer Management window, click Services and Applications, and then select Services.
5. Select the Command View TL service, and then click Stop.
6. Scroll down and select the HP CVTL Database service or the Postgre SQL Database Server service,
and click Stop if necessary.
NOTE: The service name is HP CVTL Database in Command View TL 2.6.00 and later versions.
If it is installed with 2.5.00 and then upgraded, the service is named Postgre SQL Database Server
8.3.
7. Right-click on the HP CVTL Database service or Postgre SQL Database Server service and select
Properties. In the Properties dialog, select the Log On tab.
Select Local System account, click Enable, and then click OK.
8. Back on the Computer Management window, right-click on the HP CVTL Database service or the
Postgre SQL Database Server service and select Restart or Start.
Found in version: 2.6.00
Workarounds 41