HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

4. Click the plus (+) and minus (–) signs to expand and collapse sections of the support ticket.
Use the standard navigation keys (Home, End, Page Up, Page Down, and the arrow keys),
the Windows scroll bars, and the mouse to navigate through the document. To view different
amounts of information, in the drop-down box, you can change the level of detail shown to
Highlights, Normal, More details, or Everything.
NOTE: The detail level of the support ticket is set to Everything by default. Entering the factory
password enables you to select the Factory detail level. For more information about factory
passwords, see Using factory overrides (page 142).
Saving a management station log
To save the management station log for the support ticket:
1. In the library window, click the support ticket.
2. Click Actions→Save Management Station Logs as.
3. Enter the location and file name with the extension .zip.
4. Click Save to save the management station log zip file.
This zip file will have the management station logs which can be extracted and viewed. The
management station logs in the support ticket can be saved to a local machine.
176 Advanced features in the GUI