HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

3. Enter your information on the pages of the E-mail Support Ticket wizard. If this is an ongoing
support case, select the Send to support provider in reference to an open case option and
enter the case reference number in the appropriate field. If this is a new support request, select
the Send to support provider to request support by e-mail option. Enter the product number
and product serial number in the appropriate fields. When you have completed the wizard,
click Finish. The ZIP file that was created when you generated the support ticket is sent to HP
Support.
178 Advanced features in the GUI