HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

• “ESL9000 Series issues” (page 250)
• “ESL E-Series issues” (page 252)
• “EML E-Series issues” (page 254)
• “MSL issues” (page 256)
• “ESKM enrollment issues” (page 256)
ESL9000 Series issues
SolutionPossible causeSymptom
Verify that the Interface Manager card
and the management station are
correctly connected to the LAN.
Bad network connectionCommand View TL server does not
detect the Interface Manager card
Power up the library. Observe status
and link LEDs. For a description of LED
Interface Manager card not powered
up or in ready state
diagnostic codes, see LED diagnostic
codes (page 249).
Verify that the correct IP address of the
Interface Manager card is entered in
Command View TL.
See Adding and removing
libraries (page 27) to configure
Incorrect IP address
Command View TL with the correct IP
address.
Verify that the Interface Manager card
has I130 or later firmware.
Interface Manager card has outdated
firmware
Verify that the Interface Manager card
is properly connected to the FC
Bad network connectionInterface Manager card does not
detect one or more FC interface
controllers interface controllers and that the cables
are good.
Ensure that the FC interface controllers
have the latest firmware revision. Check
Incorrect firmware revision
http://www.hp.com/support for the
latest firmware for your devices.
Observe status and link LEDs. Replace
defective card or controller.
Defective Interface Manager card or
FC interface controller
DHCP must be enabled on the interface
controller before the Interface Manager
DHCP not enabled on the interface
controller
card can communicate with it. See the
interface controller documentation for
instructions on enabling DHCP mode.
NOTE: HP recommends resetting all
interface controllers to their default
settings.
Check SCSI cabling.SCSI cables not connected properlyInterface Manager card does not
detect drives or library
Check FC cables and replace if
necessary. Use link LEDs to troubleshoot
connections and cable integrity.
FC cables (e2400-FC 2G or 4G only)
not connected properly or damaged
250 Troubleshooting