HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

ESL E-Series issues
SolutionPossible CauseSymptom
This is a normal delay. Wait for ten
minutes and try again.
After powering up the library, it can
take up to ten minutes for Command
Command View TL server does not
detect the Interface Manager card
View TL to detect the Interface
Manager card
Verify that the library and the
management station are correctly
cabled.
Bad network connection
Interface Manager card not powered
on or in ready state
• Power up the library. Observe status
and link LEDs. For a description of
LED diagnostic codes, see LED
diagnostic codes (page 249).
• If the Interface Manager card does
not have access to the library DHCP
server and the library firmware is at
release 2.4 or greater, access the
CLI from a serial connection and
execute the command set
network config ESL.
• If the Interface Manager card does
not have access to the library DHCP
server and the library firmware is at
an earlier version than 2.4, call HP
Support.
Verify that the correct IP address of the
library is entered in Command View TL.
Incorrect IP address
• See the HP StorageWorks ESL
E-Series Tape Library user guide for
instructions on determining the
library IP address.
• See Adding and removing
libraries (page 27) to configure
Command View TL with the correct
IP address.
Call HP Service.Defective cabinet controller
Verify that the Interface Manager card
has I130 or later firmware.
Interface Manager card has outdated
firmware
Verify that the Interface Manager card
is properly connected to the library's
Bad network connectionInterface Manager card does not
detect one or more FC interface
controllers internal LAN and that the cables are
good. See the HP StorageWorks ESL
E-Series Tape Library User Guide for
more information.
Ensure that the FC interface controllers
have the latest firmware revision. Check
Incorrect firmware revision
http://www.hp.com/support for the
latest firmware for your devices.
Observe status and link LEDs. Replace
defective card or controller.
Defective Interface Manager card or
FC interface controller
DHCP must be enabled on the interface
controller before the Interface Manager
DHCP not enabled on the interface
controller
card can communicate with it. See the
interface controller documentation for
instructions on enabling DHCP mode.
252 Troubleshooting