HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

SolutionPossible CauseSymptom
NOTE: HP recommends resetting all
interface controllers to their default
settings.
Make sure both fans are working in the
drive cluster. Order the baffle kit part
E2400FC 4 Gb Interface controller is
overheating
number 457038-001 to implement into
any additional drive clusters that is
missing the baffle. This kit includes six
baffles, which is enough to populate a
fully loaded library ESL-E library. Follow
the installation poster provided with the
baffle kit.
Check SCSI cabling.SCSI cables not connected properlyInterface Manager card does not
detect drives or library
Check FC cables and replace if
necessary. Use link LEDs to troubleshoot
connections and cable integrity.
FC cables (e2400-FC 2G or 4G only)
not connected properly or damaged
SCSI settings or termination not set
properly
• Check the SCSI settings for the
device.
• Check that the SCSI bus is properly
terminated.
Reset the corresponding FC interface
controller.
If the reset works then increase the SCSI
bus discovery delay and/or the host
Timing issues
port delay should permanently fix the
problem.
Troubleshoot drive.Drive not powered on or in ready state
Incompatible browser version or
Adobe Flash not enabled
Command View TL does not run in the
browser
• Ensure that you are using a minimum
of Microsoft Internet Explorer 7 or
later, or Mozilla Firefox 3.0, 3.5 or
later.
• Ensure that Adobe Flash is enabled
in the browser.
Bad network connection or network
down
• Check all physical network
connections. If the connections are
good, contact your network
administrator.
• Ping the management station. If
pinging fails and the IP address is
correct, contact your network
administrator.
Check the IP address of the
management station. On the
Wrong IP address
management station, open a command
shell and enter ipconfig. You must
use this IP address (or the network name
Common issues 253