HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

SolutionPossible CauseSymptom
of the management station) in the URL
to access Command View TL.
Management station not running, or
Command View TL service not running
on management station
• Check to see if the management
station is operational.
• Use the Services applet to verify that
the Command View TL service is
running on the management station.
Select Start →Control
Panel→Administrative
Tools→Services.
EML E-Series issues
SolutionPossible causeSymptom
Bad network connectionCommand View TL server does not
detect the Interface Manager card
• Verify that the Interface Manager
card and the management station
are correctly connected to the LAN.
• Use LEDs to troubleshoot Ethernet
cabling.
• Ping the Interface Manager card to
verify network health.
Interface Manager card not powered
on or in ready state
• Power on the library. Observe status
and link LEDs.
• Check for proper level of firmware.
Verify that the correct IP address of the
Interface Manager card is entered in
Command View TL.
Incorrect IP address
• To get or set the network IP address
of the Interface Manager card, use
the CLI commands show network
ipaddress and set network
ipaddress. See Accessing the
CLI (page 180) for more information.
• To add the library to Command
View TL, see Adding and removing
libraries (page 27).
If the Interface Manager card does
not have access to the DHCP server
and the library firmware is at release
2.4 or greater, access the CLI from
a serial connection and execute the
command set network config
eml.
• Interface Manager card does not
have access to the DHCP server and
the library firmware is at an earlier
version than 2.4, call HP Support.
• The eth0 setting for the broadcast
might not be set to 0.0.0.0, call HP
Support.
• Some applications in the network
are using SNMP and setting the
broadcast address. Modify the
SNMP community write name. The
command to modify the SNMP
254 Troubleshooting