HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

SolutionPossible causeSymptom
community string in the IPV4 network
is: set net snmp write <
community name >. The
command to modify the SNMP
community string in the IPV6 network
is: set net snmp write6 <
community name >. The
community name needs to be
anything other than the word
private.
• The DNS address is set to something
weird. An incorrect DNS setting can
make the Interface Manager slow
and appear to be unresponsive or
hang. The DNS address can be set
to nothing or to a valid DNS server
IP address by using the OCP on the
library.
Bad network connectionInterface Manager card does not
detect one or more FC interface
controllers
• Verify that the Interface Manager
card is properly connected to the FC
interface controllers and that the
cables are good.
• Use LEDs to troubleshoot Ethernet
cabling.
Observe status and link LEDs. Replace
defective card or controller. For a
Defective Interface Manager card or
FC interface controller
description of LED diagnostic codes,
see LED diagnostic codes (page 249).
Reset the corresponding FC interface
controller.
Timing issuesInterface Manager card does not
detect drives or library
If the reset works then increase the SCSI
bus discovery delay and/or the host
port delay should permanently fix the
problem.
Drive not powered on or in ready state
• Make sure the drive is not set to off.
• Troubleshoot the drive.
Incompatible browser version or
Adobe Flash not enabled
Command View TL does not run in the
browser
• Make sure you are using a minimum
of Microsoft Internet Explorer v6.0
SP1 or later, or Netscape Navigator
v6.2 or later.
• Make sure that Adobe Flash is
enabled in the browser.
Bad network connection or network
down
• Check all physical network
connections. If the connections are
good, contact your network
administrator.
• Ping the management station. If
pinging fails and the IP address is
correct, contact your network
administrator.
Check the IP address of the
management station. On the
Wrong IP address
management station, open a command
shell and enter ipconfig. You must
use this IP address (or the network name
Common issues 255