HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

SolutionPossible causeSymptom
of the management station) in the URL
to access Command View TL.
Management station not running, or
Command View TL service not running
on management station
• Check to see if the management
station is operational.
• Use the Services applet to verify that
the Command View TL service is
running on the management station.
Click Start →Control
Panel→Administrative
Tools→Services.
ESL G3 issues
SolutionPossible causeSymptom
Managing ESL G3 library on a 64–bit
MS Windows machine requires JRE
Incorrect IP addressUnable to launch ESL G3
1.6.0 update 23 — 64 bit as a
prerequisite. Continuing to launch or
manage the ESL G3 library will open
a dialog stating The page you are
viewing uses Java. More
information on Java support
is available from the
Microsoft website.
MSL issues
SolutionPossible causeSymptom
Verify that the MSL library and the
Command View TL server are both
connected to the same network.
Bad network connectionCommand View TL does not add the
MSL library to the Launcher window
or the discovery wizard does not add
the library to the Launcher window.
Power on the library and check the front
panel for issues.
MSL library is not powered on
Verify that the IP addresses are on the
same network
Incorrect IP address
Verify that https is not enabled in the
library network configuration
The library might be configured for
https
ESKM enrollment issues
SolutionIssue/Symptom
Using Command View TL, set the library clock to match
the date and time on the ESKMs. If the ESKM installation
The clock on the tape library has the wrong date/time.
This affects the dates on the SSL certificates and causes
authentication failure. is new, also verify the clocks on the SKM nodes. Clocks
256 Troubleshooting