HP StorageWorks Command View XP Advanced Edition Device Manager Agent Installation and Configuration Guide (December 2005)

Troubleshooting Device Manager Agent Operations 67
• In Solaris™, AIX
®
, HP-UX, or Linux
®
:
• TIC.sh [-outdir location-of-resultDir-directory [-f]]
Arguments
• -outdir location-of-resultDir-directory
Specifies the location of the resultDir directory for storing the acquired error information.
Specify the relative path from the execution directory or the absolute path. If another
resultDir directory already exists in the specified location, a confirmation message displays,
asking whether to delete that directory.
NOTE: If you do not specify this argument, the resultDir directory is created in the directory that
contains the TIC command.
• -f
When this argument is specified, and another resultDir directory already exists in the location
specified in -outdir, the TIC command deletes the existing directory without displaying a
confirmation message. The acquired error information files will be stored in a new resultDir
directory.
CAUTION: This argument can be specified only when the location of the directory is specified in -
outdir.
To acquire error information collectively using TIC:
1. Open the Command Prompt window, and execute the TIC command.
If the resultDir directory already exists, the following confirmation message displays:
Output Directory [location-of-resultDir-directory\resultDir] already
exists.
This program will delete [location-of-resultDir-directory\resultDir]
before working.
Continue ?
(Y)es or (N)o :
2. Enter y
or n.
When you enter y, the command deletes the resultDir directory, and stores the acquired
error information files in a new resultDir directory. When you enter n, processing is canceled.
NOTE: Even if you enter y, the resultDir directory may not be deleted. If the resultDir directory
remains undeleted, the command creates a new directory in the specified location. The directory name
is resultDir with an index (for example, resultDir_1).
A listing of acquired error information displays:
• Completed collection of name-of-acquired-file: last-update-time
...
A termination message displays once the command successfully acquired error information:
• Finished successfully.
When the command terminated abnormally, the following message displays:
• Finished abnormally. Message
Figure 4-1 shows an example in which the TIC command is executed: