HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1.1 Administrator Guide (web) (TB581-96065, September 2011)

SolutionProblem and causeNo.
• If 10 minutes have passed since the stop request, and
the Tiered Storage Manager server is still not stopping,
execute the following command:
In Windows:
installation-folder-for-Tiered-Storage-
Manager-server\bin\htsmserver forcestop
In Linux:
installation-directory-for-Tiered-Stor-
age-Manager-server/bin/htsmserver
forcestop
• Perform the operation again through a user who has
administrator permissions for the OS.
PROBLEM: The Tiered Storage
Manager server has not stopped.
CAUSE: Possible causes are as
follows:
• An error occurred in the Tiered
Storage Manager server during
processing to stop it.
• The user who attempted the oper-
ation does not have administrator
permissions.
2
Administrator Guide (Web Version) 253