HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

Troubleshooting
216
10 Troubleshooting
This chapter discusses the following:
• Problems and solutions
• Collecting maintenance information
• Obtaining alert information by using the email notification function
10-1 Problems and solutions
Table 10-1 lists the common problems and solutions after installing Device Manager on a Windows
or Linux platform. For a listing of Device Manager Error Codes, contact your HP support
representative for assistance.
Table 10-1 General troubleshooting information
No. Problem Solution
1 DESCRIPTION: Inconsistencies in LUNs
and logical group information. LUNs
disappear or logical group information is
inconsistent between Device Manager
servers.
CAUSE: Multiple Device Manager servers
are managing the storage subsystems.
SOLUTION: Never have more than one active
Device Manager server managing a single
storage array at a time. Device Manager was
designed to manage multiple storage
subsystems, but not to cooperate with other
instances of Device Manager server to manage
the same storage array.
More than one active Device Manager client is
not a problem.
2 DESCRIPTION: Not enough disk space for
installation in a Windows environment.
CAUSE: The InstallShield installer needs
sufficient space to unpack the compressed
installation files. InstallShield uses the
Windows TMP environment variable to
locate the temporary folder for extracting
the files. You should have at least 300 MB
of free space available on this drive, and
preferably more.
SOLUTION: Start the installation after securing at
least 300 MB of free space on the drive storing
the folder indicated by the Windows(R) TMP
environment variable.
3 DESCRIPTION: The following message
was displayed during Device Manager
server installation on a Linux environment:
(Note that this message is an example, and
applies when the Device Manager server is
installed in the default installation directory.)
[yyyy/mm/dd hh:mm:ss] main()
Invoke:
/opt/CVXPAE/Server/inst/GetDBInf
o.sh
...
An error occurred during loading
of a library.
...
CAUSE: The prerequisite library compat-
libstdc++-33-3.2.3-47.3 is not
installed.
SOLUTION: Perform the following operations in
order:
1 Install compat-libstdc++-33-3.2.3-
47.3.
2 Uninstall the Device Manager server (see
section
4-6 ).
3 Perform a new installation of the Device
Manager server (see subsection
4-2-2 ).