HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

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Troubleshooting

224

Table 10-1 General troubleshooting information

No. Problem Solution

14

DESCRIPTION: Internal Server

Error is displayed in the web client, and

logon and operations cannot be performed.

CAUSE: Either HBase Storage Mgmt

Common Service is stopped or the Web

container of Device Manager that runs on

HBase Storage Mgmt Common Service is

stopped.

SOLUTION: Perform the procedure shown

below.

First, use the following command to make sure

that the XP Command View AE Suite Common

Component services are running:

In Windows:

<common component installation

folder>\bin\hcmdssrv /status

In Linux:

<common component installation

directory>/bin/hcmdssrv –status

If the following message is displayed, the

services are running:

KAPM06440-I

The HiRDB service has already

started.

KAPM05007-I

Already started service.

service-name=HBase Storage Mgmt

Web Service

KAPM05007-I

Already started service.

service-name=HBase Storage Mgmt

Common Service

If any XP Command View AE Suite Common

Component services are not running, use the

command below to start the XP Command View

AE Common Component services, and then log

on again. If there are any XP Command View AE

Suite Common Component services that cannot

be started, contact maintenance personnel.

In Windows:

<common component installation

folder>\bin\hcmdssrv /start

In Linux:

<common component installation

directory>/bin/hcmdssrv –start

If you cannot log on even though all the XP

Command View AE Suite Common Component

services are running, wait a while and then

attempt log on again.

If you cannot resolve the problem even after

performing the above, check whether the

memory heap size is sufficient. If the memory

heap size is insufficient, see section

3-1-2 to

change the memory heap size of HBase Storage

Mgmt Web Service. If the memory heap size is

sufficient, contact maintenance personnel.To

check whether the memory heap size is

sufficient: