HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

Troubleshooting
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Table 10-1 General troubleshooting information
No. Problem Solution
If the description An unexpected
exception has been detected in
native code outside the VM. exists in
the file:
Perform the following in order:
○ Make sure the javalog01.log file is
output to the directory below. If the file is
not output, the cause of the error might
not be insufficient memory heap size. In
such a case, contact maintenance
personnel.
In Windows:
<common component installation
folder>\CC\web\containers\HiCom
mand\logs
In Linux:
<common component installation
directory>/CC/web/containers/Hi
Command/logs
○ Open the javalog01.log file.
○ Make sure that the occurrence time
written in the javalog01.log file
matches that of javacoreprocess-
ID.occurrence-date-
(YYMMDD)occurrence-time-
(HHMMSS).txt that you found in step 2.
If these occurrence times do not match,
the cause of the error might not be
insufficient memory heap size. In such a
case, contact maintenance personnel.
○ Make sure that the description
java.lang.OutOfMemoryError
occurred. exists in the
javalog01.log file. If the description
does not exist, the cause of the error
might not be insufficient memory heap
size. In such a case, contact maintenance
personnel.
10-2 Collecting maintenance information
When an error occurs in a Device Manager server, you can use the cvxpaegetlogs command to
obtain the maintenance information required for analyzing the Device Manager server error.
10-2-1 Using the cvxpaegetlogs command to acquire
maintenance information
When you execute the cvxpaegetlogs command, maintenance information (log files and
database files) is acquired, and four archive files (.jar, .hdb.jar, .db.jar, and .csv.jar) are
created. To execute this command, you must log on as a user who has Administrator permissions in
Windows, or as the root user in Linux.
NOTE: Do not run more than one cvxpaegetlogs command simultaneously.