HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

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# /opt/CVXPAE/Base/bin/cvxpaegetlogs -dir /opt/logs_work -type

DeviceManager

An example of collecting maintenance information for XP Command View AE Suite is shown below.

In this example, the archive file named arc_log is created under the logs_work directory.

In Windows:

C:\Program Files\CVXPAE\Base\bin\cvxpaegetlogs /dir C:\logs_work /arc

arc_log

In Linux:

# /opt/CVXPAE/Base/bin/cvxpaegetlogs -dir /opt/logs_work -arc arc_log

10-2-2 Obtaining a thread dump

If the following problem occurs, collect a Java VM thread dump to locate the cause of the problem.

• The Device Manager log in window is not displayed when you start web client.

• The Device Manager main window is not displayed after logging on to Device Manager.

NOTE: Do not stop the Common Component services while another XP Command View AE Suite

program is running.

To acquire a Java VM thread dump in Windows:

1. In <common component installation folder>\CC\web\containers\HiCommand,

create a file called dump.

2. Access the Windows Services screen.

3. Stop the HBase Storage Mgmt Common Service.

The javacorexxx.xxxx.txt file is output to <common component installation

folder>\CC\web\containers\CVXPAE

4. From the Services screen, start the HBase Storage Mgmt Common Service.

To acquire a Java VM thread dump in Linux:

1. Execute the following command:

# kill -3 PID

PID is a process ID written in the <common component installation

directory>/CC/web/containers/HiCommand/logs/cjstdout.log file.

The javacorexxx.xxxx.txt file is output to <common component installation

directory>/CC/web/containers/HiCommand.

2. Execute the following command to stop the HBase Storage Mgmt Common Service:

<common component installation directory>/bin/hcmdssrv -stop -server

HBase

The following shows an example of executing the command:

# /opt/CVXPAE/Base/bin/hcmdssrv -stop -server HBase

3. Execute the following command to start the HBase Storage Mgmt Common Service:

<common component installation directory>/bin/hcmdssrv –start -server

HBase