HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

Troubleshooting
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10-3 Obtaining alert information by using the
email notification function
The email notification function notifies users, by email, of the contents of alerts that occurred in the
storage subsystem and were detected by the Device Manager server.
To use this function, you need to configure the SMTP server, a Device Manager user, and the
Device Manager server.
For the email notification function, the Device Manager server notifies users of an alert only once
when the Device Manager server detects the alert. If the Device Manager server fails to send an
email, the same email will not be sent again. Information on an alert for which the Device Manager
server fails to send an email, as well as the email address of the intended destination of this email,
are output to the Device Manager trace log file. For details about the Device Manager trace log file,
see section
5-3-1 . Also, if the Device Manager server service is stopped before the Device
Manager server sends an email about an alert, the email will not be sent. In this case, even if the
Device Manager server service is started again, the Device Manager server will not send the email
that has not been sent. Start the Device Manager server service, and then execute the GetAlerts
command from the CLI or use the alert management function of web client, to make sure that
actions have been taken for every alert.
If you set up an environment or perform maintenance tasks for the storage subsystem that was
discovered by the Device Manager server, many alerts might be generated in that storage
subsystem. Therefore, we recommend that you disable the email notification function.
The users who receive emails need to use email software that supports Unicode (UTF-8) encoding
because when sending an email, the Device Manager server sets the character encoding of the
email to Unicode (UTF-8).
10-3-1 Configuring the SMTP server
Follow the setting procedure of the SMTP server so that the Device Manager server can connect
the SMTP server.
The Device Manager server supports the following SMTP authentication methods: LOGIN or PLAIN.
Make sure that you specify one of these authentication methods in the SMTP server that you use.
10-3-2 Specifying settings for a user who receives emails
When using the email notification function, use web client to specify the settings below for a Device
Manager user who receives emails. For details on how to specify settings, see the HP
StorageWorks XP Command View Advanced Edition software Device Manager user guide.
An email that contains the same contents will be sent to the users for whom the settings below are
specified. Each email is addressed to one recipient, and is sent to the users individually.
• Set the Modify permission of Device Manager.
• Assign All Resources as a resource group.
• Edit the profile, and then specify an email address.
10-3-3 Configuring the Device Manager server
To configure the Device Manager server when using the email notification function:
1. Stop the Device Manager server service.
For details about how to stop the Device Manager server service, see section
3-6 for
Windows, or section
4-4 for Linux.
2. Set the Device Manager server properties related to the email notification function. The
following shows the properties related to the email notification function: