HP XP7 Command View Advanced Edition Mainframe Agent Installation and Configuration Guide (TK981-96005, May 2014)

6 Troubleshooting
This chapter describes the troubleshooting of XP7 mainframe agent.
Information output to logs
XP7 mainframe agent connects and exchanges storage information with Device Manager via TCP/IP.
If a communication line error or XP7 mainframe agent failure occurs while XP7 mainframe agent is
running, error information is output to the Device Manager log. However, since the error is detected
after Device Manager issues a request, the output of error information might be delayed for some
time after the actual error occurrence.
In addition, if an error occurs while an XP7 mainframe agent is attempting to acquire storage
information, both the storage information and the error information will not be displayed in the Device
Manager window. If this occurs, check the contents of the collected log data.
The table below shows the information that XP7 mainframe agents output to the logs.
Table 21 Information output to the logs
Output locationOutput informationTrigger of the log output
SYSLOG
Information output in the YKY300I or YKY307I
message:
• Message output time: When the connection request
was received
• Remote host's IP address
• Remote host's port number
• Local host's port number
Receipt of a request to establish
a TCP connection
Information output in the YKY301I message:
• Message output time: When the connection was
released
Normal release of a TCP connec-
tion
Information output in the YKY304I message:
• Message output time: When the request was denied
• Reason for denial
Denial of a connection request
Information output in the YKY680I message:
• Message output time: When the command was
executed
• Command name
• Command return code
Error detected during information
acquisition
Console
Information output in the YKY305I message:
• Reason for release
Forced release of a TCP connec-
tion
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