Application Discovery 7.2 User Guide

Once this action is taken, check that Application Discovery is receiving messages from
the host. (See #8 in this section.)
9. Check that Application Discovery is receiving messages from the host.
a. Click the following tabs in Application Discovery: Admin/Config, then AD Agents.
b. Find the column headings providing message data on the far right of the data table on
this screen. Check that the cells have data and that the time stamp is within the period
set by the Global Host/Process Interval selector on that screen.
See also: Errors due to incompatibilities between different versions of Application Discovery agents
and servers
Packages not visible in Application Discovery screens
1. Check that the package is marked as 'visible' in Application Discovery.
a. Click the following tabs in Application Discovery: Admin/Config , then Packages.
b. Find the column heading “Visible”. Packages marked with 'Y' are currently visible in
Application Discovery screens. Packages marked with 'N' are hidden.
2. Check that Application Discovery is showing that total packages and completed packages
have the same value.
a. Click the following tabs in Application Discovery: Admin/Config , then Discovery.
b. Find the following column headings in the data table on this screen. Check that the values
for Tot Pkg and Cmplt Pkg are the same, and that the Warmup ratio is 100%.
When the values are not the same and the warm-up ratio is less than 100%, this may
indicate that an inventory is still being taken for that host. Expect the warm-up period for
completing the package inventory to take about 20 minutes.
NOTE: If none of these measures are sufficient, other underlying problems may be the cause.
See also the suggestions in “Host not visible in Application Discovery screens” (page 42) and
“Errors due to incompatibilities between different versions of Application Discovery agents and
servers” (page 48) .
Application errors in HP Matrix OE visualization workload screens
Issues listed in this section include the following:
44 Troubleshooting