HP Insight Recovery 6.3 User Guide

Unable to import Storage Management Servers.Error message
A Storage Management Server is not properly configured in the Insight Dynamics user interface.Cause
Ensure that the Storage Management Server is discovered in the Insight Dynamics user interface.
Ensure that Open SSH is installed and configured on the Storage Management Server. If not, run
Configure -> Configure or Repair Agents from the Insight Dynamics user interface. Ensure that the
credentials for the user are also the sign-in credentials for the server in the Insight Dynamics user
interface.
Action
Import Failed.Error message
Possible causes include an invalid import file, HP Logical Server Automation service is not running,
or one or more recovery logical servers are in an active state.
Cause
Ensure that a valid file exported from the Primary Site is used to import the HP Insight Recovery
configuration at the Recovery Site. Confirm that the HP Logical Server Automation service is running
on the CMS. Ensure that all recovery logical servers to be managed by HP Insight Recovery are in
a deactivated state at the time of the HP Insight Recovery configuration import.
Action
Import succeeded but not all storage managers have been fully configured.
Check IR log files for details.
Error message
Credentials were not configured for one or more remote Storage Management Servers.Cause
1. Look at the mxdomainmgr.*.log file to find the remote Storage Management Servers with
credentials that were not configured.
2. Make sure that the Storage Management Servers are up and healthy.
3. Discover the Storage Management Servers on the CMS.
4. Click on the HP Insight Recovery user interface Storage Management Servers tab.
5. Select the Storage Management Server that you want to configure, and click on Edit.
6. Check the Refresh SIM Password box and click Save.
Action
HP Insight Recovery troubleshooting
Failure of an HP Insight Recovery Job, for example, a Change local site to Primary Site or Change
local site to Recovery Site Job, may intermittently occur due to a transient error condition between
the software components. If a failure occurs, perform a retry of the operation using the following
steps:
1. Refresh the server resources to reflect any environment configuration changes. In the
Virtualization Manager screen, select Tools→Logical Servers→Refresh. Select Virtual Connect
Resources and Virtual Machine Resources, then click the Refresh button.
2. Retry the HP Insight Recovery Job.
If the job fails again, proceed with troubleshooting by examining the appropriate subsystem.
To identify the subsystem where the failure occurred, review the remainder of this section for
information on which log files you need to look at and what action you need to take. For
additional information, you can view the lsdt.log log files in the logs directory where HP
Insight Recovery is installed on the system.
The concept of a "Job" in HP Insight Recovery is a multi-step automated process, for example, a
site failover. A site failover Job is initiated by clicking on the Sites tab, then clicking on the Change
local site to Primary Site button, or the Change local site to Recovery Site button. For example, the
Job with a Job Id of 8 shown in the screen capture below is a Change local site to Primary Site
site failover job. It has an Entity of type Site and an Operation of type recovery → primary to
denote that the original Recovery Site will become the Primary Site upon completion of the failover.
You will also notice in the Status column that Job 8 has failed.
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