HP StorageWorks EBS with HP OpenView Storage Data Protector V5.1 Implementation Guide (October 2003)

Troubleshooting
33EBS with HP OpenView Storage Data Protector v5.1 Implementation Guide
Error when configuring EADR or OBDR
When attempting to configure Enhanced Automatic Disaster Recovery (EADR) or
One Button Disaster Recovery (OBDR) on a Windows platform, the following
message is displayed:
Automatic DR information could not be collected. Aborting the
collecting of system recovery data.
The above issue has been seen if:
1. Device manager shows an incorrectly configured device:
Check if all storage devices are configured correctly. If Device Manager
reports a device as “Unknown Device,” you have to install the proper device
drivers before you can perform EADR/OBDR.
You could see a similar message such as:
DRIM_WIN_ERROR 13 SetupDiGetDeviceRegistryProperty
in the log file <Data_Protector_home>\tmp\autodr.log
2. There is insufficient registry space available.
It is recommended to set the maximum registry size to at least twice that of
the current registry size.
The following message would be seen in the autodr.log:
ERROR registry 'Exception while saving registry'
...
WindowsError: [Errno 1450] Insufficient system resources exist
to complete the requested service.
On Windows, the registry size can be changed as follows:
1. Right-click My Computer.
2. Select Properties.
3. Click the Advanced tab.
4. Select Performance Options.
5. Click Change... for Virtual Memory.
The displayed window has an option to set the maximum registry size.