488CA Printer - User's Guide

9–2

Company confidential. Genie User’s Guide, Edition 2, First Draft . Freeze Status: open

This is the blue on page 9–2 (seq: 138)

This is the black on page 9–2 (seq: 138)

Using the documentation

For the meanings of the lights on the front panel, see Chapter 8.

If you know the problem is related to a certain task, first check the relevant

section in this manual for the step-by-step procedures. Use this manual’s index.

For example, if you are having difficulty loading a sheet, refer to page 2–9.

If the problem persists, refer to the appropriate section in this chapter. The

sections are:

– Solving media-handling problems (page 9–4)

– Clearing a media jam (page 9–5)

– Solving communication problems (page 9–8)

– Solving problems with print position or content (page 9–9)

– Solving print quality problems (page 9–12)

– Solving miscellaneous problems (page 9–16).

If the problem could be related to your software driver, and you are using an HP

driver, refer to the driver’s own documentation and on-line help.

If the problem has no obvious cause, read “Locating the source of your

problem” on the next page.

If you still can’t solve the problem, refer to “Getting help” on page 9–17.

Localization Note.

Troubleshooting

Using the documentation