HP DesignJet 430/450C/488CA Printer - User's Guide

9–16
Company confidential. Genie User’s Guide, Edition 2, First Draft . Freeze Status: open
This is the blue on page 9–16 (seq: 152)
This is the black on page 9–16 (seq: 152)
Handle media by the edges. If possible, wear gloves when you handle film.
Skin oils can interact with ink and cause it to smear. Be careful not to get fiber
particles onto the edge of the nozzle plate.
Solving miscellaneous problems
If the printer does not print
You may have a power problem. If there is no activity at all from the printer,
and there are no lights on the front panel, check that the power cable is
connected correctly and that there is power available at the socket.
You may have a problem with your application driver. Is your software
configured for this printer? For general advice, see “Connecting to your
application software” on page 1–24. For advice specific to your software, see
either the documentation supplied with the driver or a relevant Software
Application Notes supplied with your printer.
Is the
Data light flashing on the printer’s front panel? If so, the file is too big
for the printer’s memory.
– Look at your computer screen for any error message: some drivers, for
example the Microsoft Windows driver supplied with your printer, enable
you to choose a different printing mode and try to send the file again. In the
case of the Microsoft Windows 95r driver shipped with the printer, the
relevant field is called “Process document” in the Advanced dialog box.
– If no other printing mode is available, or if your file still doesn’t print, you
may need to consider obtaining a memory expansion module. For
information on memory expansion modules, see page 10–18.
If you continue to have problems, see “Getting help” on page 9–17.
If the printer seems too slow
Ensure that the Media Type and Print Quality front-panel settings are
appropriate. For an explanation of these settings, see page 2–8.
If you are using the Microsoft Windows 95 driver shipped with the printer,
search for help on “Print speed,” which will direct you to the “Process
document” field in the Advanced dialog box. If you are using the Microsoft
Windows 3.1 driver shipped with the printer, check the settings in the “Print
Setup / Options” dialog box, where some of the settings impact printing speed,
again referring to the on-screen help system for more advice.
Localization Note. F: Please remove the reference to the Software Application Notes in
the second paragraph.
Troubleshooting
Solving miscellaneous problems
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